Fifth Third Bank & ATM, Shiloh Township, IL

I have been on the phone for an hour and 1/2 trying to set up my automated acct to pay my loan. I spoke with customer service and they gave me instructions and now it says the infor I have entered is wrong. The customer service people are talking too fast and they do not speak English

I would give them 0 stars if I could. I've called them several times today at 3:00 p.m and they allowed the phone to ring for 3 to 5 minutes each yime they would pick up then hang up the phone immediately. I find that very unprofessional. I definitely need to switch banks.

All the employees at the Mt. Vernon location are wonderful, very friendly and eager to assist you. They offer a wide variety of services to cover all my banking needs. Would recommend 100 times over!!! Thanks and keep up the awesome customer service.

I love this bank, but more so, this location and their employees!! They have been so helpful every single time I go in or call them! Ive never left there without exactly what i need plus some. Not one employee has been unkind to me and they are always willing to jump up and help! I have banked with 2 other banks before this and have never been treated the way this bank treats me. I highly recommend them to anyone!!

Great customer service and easy transactions. Didn't think I'd love this bank so much but I do! Only problem is recently they never seem to answer their phone. I work a lot and have 4 kids so I cant always drive to town and run inside. They used to answer most calls, now I swear they never pick up. Otherwise banking is good.

They messed around with my home loan for the better part of a year. I moved in and was trying to get the loan out from them in August 2021 and didn't get it finalized until May 2022. They kept asking for things I already sent them and taking a week to respond. It was a huge headache and I'd never use them for anything again.

I am a caretaker. Fifth Third Bank is always so kind and patient with my client I bring in.

Bad customer service combined with ear raking ads while on the average extended on hold waits.