First Financial Bank & ATM, Franklin, IN

This bank is so frustrating. The inside is closed due to COVID, and they didn't build the bank with a drive thru window. How useless! You're basically just one big ATM. At least your old location had a drive thru option.

I have never had a situation here that could not be helped by a visit or a phone call. There have been a couple hiccups, but Darci and Chris have ALWAYS bent over backwards to get the issue figured out and fixed. My only wish is that their branch was closer to the center of Franklin.

Horrible Bank STAY AWAY . Will take your money and smile. I knew exactly what was in my account and what cleared. I needed to use the overdraft protection for one purchase. They went back and took 5 smaller purchases that already cleared and made them insufficient. 5 charges of $36 and they said well we can take off two. They are legal thief's...DO NOT USE

This bank is reprehensible, and I will never do any sort of business with them again. They closed my disabled mother's account without warning; she found out when she went into the branch to make a deposit. These people have no regard for their customers.

Ever since it changed hands and names you can't get anyone to help you on the phone very very poor poor service. Customer relations are way down this used to be a bank you felt comfortable going to and talking to the people.

ATM took my Check and went blank. 3 days later still didn't show that I deposit anything. The bank gave me a advance because of the ATM.3 months later the bank sent me a letter saying that the bank is going to take $1400.00 out of my account for the advance. It was never credited to my account...DON'T DEAL WITH THIS BANK.

Horrible Bank STAY AWAY . Will take your money and smile. I knew exactly what was in my account and what cleared. I needed to use the overdraft protection for one purchase. They went back and took 5 smaller purchases that already cleared and made them insufficient. 5 charges of $36 and they said well we can take off two. They are legal thief's...DO NOT USE

This bank is reprehensible, and I will never do any sort of business with them again. They closed my disabled mother's account without warning; she found out when she went into the branch to make a deposit. These people have no regard for their customers.