Interra Credit Union, Goshen, IN

Agent was very straightforward and professional. He explained everything and the overall experience was helpful. Glad to be a member of interra.

The in person branch is fabulous. However I’ve never had a phone call with this bank that I haven’t been on hold for at least 20 minutes before I have someone on the line.

Excellent credit union with great savings, investment, and loan options. Christmas Club is a great way to put money away all year long to pay for holiday expenses. Very untuitive online and app functions as well

Mobile app SUCKS use to be good and efficient then they changed it. Now it's more work and poor layout. It's JUST another place to deposit and withdraw your paycheck. It's a " use to be" but no longer.

Incredibly frustrating trying to deal with mortgage department. I understand doing things virtually can throw a wrench in the plans but that gives you no excuse to lose all empathy. I've banked here for almost 20 years. Bank held original mortgage and I just wanted to refinance to take advantage of these low rates. 3 and a half months into the process and it felt like we were no closer to the finish line than when we started. When I expressed my frustrations I was told "I have to understand this is just how long things take". Contrary to their bill boards, they may live here but they most certainly do not "get it". I decided to try First State Bank. Worked with Lance out of Middlebury, to say the difference was night and day doesn't quite fully explain it. I sent him the paperwork Interra already had(that they said was not enough information) and loan closed in 5 weeks. Do yourself a favor, save your time and use another bank.

38 year member here. I've had a paid mortgage, home equity loan, numerous car loans over the years, etc, etc. There was a time I was happy that Farm Bureau/ Interra was my credit union. Not so much now. It's changed. One of several more recent problems: l needed a pre-approval letter for a construction loan. Went through the process, reminded the person twice what we were doing... at the end of 2 hours, she handed me a mortgage pre-approval letter. I told her AGAIN that it was for a construction loan... and she told me it was essentially the same thing. Okay, she's the expert. I took it to the builders and they laughed... typical Interra, they said. No, that was not what I needed. I tried contacting the person in order to fix it... no response to my emails (she was on vacation, I found out later). Since it was time sensitive, I was forced to go with a different lender. Didn't want to. I've done business with Farm Bureau/ Interra all my life. That's just one example. They continue to disappoint. Three stars out of respect for the "old days".

Update another app is broken you can't deposit any checks it's been broken all day. They have me blocked or I would bring it to their attention so I guess I'm going to bring it to the national attention now. They're going to start charging you $9 a month just to have a checkbook there no way around it total greed. Apparently this is only a bank if you drive a tractor while eating glorified Donuts . Went to a home show this early spring and one of the higher-ups was there I had some concerns with Interra brought it to their attention the higher up told me that I could use a co-op Credit Union for the ATM when I informed them that they charge $5 doing so she told me I get that back at the end of the month I said that's $5 an interest that you get off of my hard-earned money. So unless you drive a tractor and eat fancy Donuts this is not the credit union for you Update to their response when you try to reach out to them on social media they block you they don't work for the small guy apparently they forgot they got all their money. Closing my account soon

Most staff were friendly and helpful, others not so much. Made an appointment and was "checked in" then after waiting for some time a staff member told us we weren't on the schedule,I informed them that we were and eventually we were seen. I scheduled my appointment a week prior and had received several notices of confirmation and reminders.The interior of the main branch is not appealing (once was). We have been long-time customers. Hope you guys get it together, especially with your "revitalized" stipulations for customer accounts. Maybe go back to the drawing board.