First Financial Bank, Greencastle, IN

I have an account with 1st Financial and a week ago I got hit with 2 overdraft fees that I didn't agree with... I called the guest number and had zero luck... I finally went into the Greencastle Branch where I spoke with Scott and he agreed with me reversing the fees... Well this week because I used the wrong credit card for Amazon purchase (I forgot to switch cards when confirming my purchase) it caused me to get 5 more fees only 1 week after Scott took care of the other 2... That was clearly my error and not First Financials fault, anyway to know exactly how much I had so I could safely make my car payment I called the Greencastle Branch and asked my questions, well again Scott stepped in and reversed 3 chain reaction charges that he didn't need to because of my own negligence... I wish that more banks had people like Scott who see things happen and mistakes get made thus giving customers the benefit of doubt... If your looking for a great bank with excellent customer service go to Greencastle First Financial and see Scott

This is a second chance bank. The staff here are always super helpful and very cheerful. I think they actually like their jobs. It's nice to be recognized by name when I go there. It adds a personal touch and lends alot to feeling secure in my financial institution. Not to mention there's a First Financial in every town.

Scott the Assistant Manager, and his Branch Manager, are liars, Scott approved me for a loan, and then when I no longer wanted the vehicle and decided to change vehicles, I was then told "No" I wasn't approved, Scott keeps avoiding my emails and phone calls even gave me his cellphone number and was responding well up until he had too tell me a lie. horrible bank and horrible people there, will never go back there for anything or any purpose. Scott pulled my credit and caused me an inquiry for nothing.

I love this bank. They took the time to know me and even remember my name each time I go. They always help me when I need some thing. Couldn't recommend enough

I have an account with 1st Financial and a week ago I got hit with 2 overdraft fees that I didn't agree with... I called the guest number and had zero luck... I finally went into the Greencastle Branch where I spoke with Scott and he agreed with me reversing the fees... Well this week because I used the wrong credit card for Amazon purchase (I forgot to switch cards when confirming my purchase) it caused me to get 5 more fees only 1 week after Scott took care of the other 2... That was clearly my error and not First Financials fault, anyway to know exactly how much I had so I could safely make my car payment I called the Greencastle Branch and asked my questions, well again Scott stepped in and reversed 3 chain reaction charges that he didn't need to because of my own negligence... I wish that more banks had people like Scott who see things happen and mistakes get made thus giving customers the benefit of doubt... If your looking for a great bank with excellent customer service go to Greencastle First Financial and see Scott

Bank teller was really rude to me, and the manager was yelling at all of them.

Scott the Assistant Manager, and his Branch Manager, are liars, Scott approved me for a loan, and then when I no longer wanted the vehicle and decided to change vehicles, I was then told "No" I wasn't approved, Scott keeps avoiding my emails and phone calls even gave me his cellphone number and was responding well up until he had too tell me a lie. horrible bank and horrible people there, will never go back there for anything or any purpose. Scott pulled my credit and caused me an inquiry for nothing.