First Financial Bank & ATM, Hammond, IN

First Financial is doing a good job in the post covid world. They are continuing to focus on customer service and banking needs. They're not trying to Branch out into other areas since they're just staying focused on what they do best. I am frustrated that they have enacted and overdraft charge and for the first time in 6 years I had one. But that was more because of organization due to so many automatic withdrawals. If any financial institution would come up with a good way to monitor the financial withdrawals so that they don't cause other drafts that would be the bank that everyone would go to. Maybe First Financial can do that.

This company is so department segregated no one knows anything. You call one day are told one thing, call to follow up speak to someone else and are told something different and still nothing is resolved.

If I could give negative starts I would.. This place is all about fees. I wouldn’t recommend this bank to my worst enemy. I have never heard of a place that couldn’t reverse or waive a fee. Over $1200 in fees and they say we can give you a $70 credit. Thanks a lot.

The bank is horrible to begin with. The app lags, never shows thing in real time. You’ll think your balance is a certain number only to log back in to find a debt from three days ago was just added while it should’ve been added the day of purchase. They are excessive with overdrafts fees so beware. They do not care either what bills you can’t pay because of their overdraft as they will say it’s not their fault. They will not refund. I highly suggest finding another bank to bank with. Even chase sounds better right now.

I had an issue with my account, and the manager Regina went above and beyond to help me get my situation dealt with. I thank her and the team at this branch they are always pleasant and kind I love having an account with First Financial Bank.

First Financial is doing a good job in the post covid world. They are continuing to focus on customer service and banking needs. They're not trying to Branch out into other areas since they're just staying focused on what they do best. I am frustrated that they have enacted and overdraft charge and for the first time in 6 years I had one. But that was more because of organization due to so many automatic withdrawals. If any financial institution would come up with a good way to monitor the financial withdrawals so that they don't cause other drafts that would be the bank that everyone would go to. Maybe First Financial can do that.

If I could give negative starts I would.. This place is all about fees. I wouldn’t recommend this bank to my worst enemy. I have never heard of a place that couldn’t reverse or waive a fee. Over $1200 in fees and they say we can give you a $70 credit. Thanks a lot.

The bank is horrible to begin with. The app lags, never shows thing in real time. You’ll think your balance is a certain number only to log back in to find a debt from three days ago was just added while it should’ve been added the day of purchase. They are excessive with overdrafts fees so beware. They do not care either what bills you can’t pay because of their overdraft as they will say it’s not their fault. They will not refund. I highly suggest finding another bank to bank with. Even chase sounds better right now.