Fifth Third Bank & ATM, Vincennes, IN

Locked us out of account on weekend and has no customer support. Worst company ever. Will screw you over.

They printed my husbands direct deposit info wrong.. when I call to talk to a representative the phone call automatically ends, before I get the chance to talk to someone! We’ve been getting the run around for the past two days. Once we got his paper check, took it to the bank to cash and still had to pay $6 to cash it because he has EXPRESS BANKING! So we paid for THEIR MISTAKE! Service at the Vincennes branch sucks, inexperienced bank tellers, and very unprofessional.

Waited an hour to see banker to just put spouses name on acct my husband asked to use restroom and they said no restroom then an employee came in that’s supposed to be on vacation with spouse and baby husband went to restroom while she was in her office with sweat pants and slides. I understand if restroom is only for employees but he wasn’t an employee. Then to say to go to McDonald’s to use restroom it’s almost 5 and we’re still sitting here.

Always great to me and have looked out for me in the past. This individual branch has helped me more than the customer service lines I’ve called for Fifth Third in some circumstances.

The bank tellers are friendly. It sometimes takes 15 - 25 minutes to sort out anything a bank teller is unable to help with.

They printed my husbands direct deposit info wrong.. when I call to talk to a representative the phone call automatically ends, before I get the chance to talk to someone! We’ve been getting the run around for the past two days. Once we got his paper check, took it to the bank to cash and still had to pay $6 to cash it because he has EXPRESS BANKING! So we paid for THEIR MISTAKE! Service at the Vincennes branch sucks, inexperienced bank tellers, and very unprofessional.

Waited an hour to see banker to just put spouses name on acct my husband asked to use restroom and they said no restroom then an employee came in that’s supposed to be on vacation with spouse and baby husband went to restroom while she was in her office with sweat pants and slides. I understand if restroom is only for employees but he wasn’t an employee. Then to say to go to McDonald’s to use restroom it’s almost 5 and we’re still sitting here.

Locked us out of account on weekend and has no customer support. Worst company ever. Will screw you over.