Central National Bank Drive Up Branch, Junction City, KS

I opened a checking account here within the last month, and it wasn’t off to a good start. The young lady who opened my account was unpleasant to be around; she always had an attitude or hateful appearance and the energy of the room was awkward in her presence. You weren’t able to set up your own e-statements or online banking; they had to do it for you. Right before I was planning on closing my account, I was charged a fee for using their bill pay service, which I hadn’t been using to begin with. While in the bank explaining the wrongful charge, they were understanding and aware the charge was made in error. I was told by one of the tellers they would refund the charge, but then, when they thought I wasn’t paying attention because I was looking at my phone, teller a told teller b I was closing my account entirely, and on the sly they decided that was reason enough to be deceiving and not refund the false charge to my account.

Opened my business account and it has been nothing short of excellent thank you ladies

Awesome and wonderful service :)

Always excellent service!!

Awesome!

Shout-out to Ms Sheila Destina for being the friendliest, most on-point worker at this bank! :-) My family truly appreciates the level of customer service she always provides. 5-star + for sure!

Incredibly rude and unhelpful. Won't even offer basic services without setting up an account

I opened a checking account here within the last month, and it wasn’t off to a good start. The young lady who opened my account was unpleasant to be around; she always had an attitude or hateful appearance and the energy of the room was awkward in her presence. You weren’t able to set up your own e-statements or online banking; they had to do it for you. Right before I was planning on closing my account, I was charged a fee for using their bill pay service, which I hadn’t been using to begin with. While in the bank explaining the wrongful charge, they were understanding and aware the charge was made in error. I was told by one of the tellers they would refund the charge, but then, when they thought I wasn’t paying attention because I was looking at my phone, teller a told teller b I was closing my account entirely, and on the sly they decided that was reason enough to be deceiving and not refund the false charge to my account.