Alden Credit Union, Chicopee, MA

We received a letter from Alden in August stating that we had not paid the mortgage in two months, despite the fact that our July payment was received - and cashed - over three weeks before. The letter went on to state that if I don’t pay my July payment - which has been paid - and my August payment within 10 days, my home may be foreclosed. After emailing the bank president, I received an email telling me that due to our yearly escrow increase, our July payment was short $80, and that’s why this issue occurred. We never received any notice of the increase. I asked why no one called us over $80 because it would have immediately been rectified - and was told that someone did call us. I confirmed with my husband that he’d never received a call, nor did I. Our phone history also shows that Alden never called us. I then received a call from someone confirming that we had never been called; the payment was sorted out and we were assured that nothing was reported to the credit unions as a late payment. Fast forward a month - I’ve had to reach out several times to let them know that they absolutely DID falsely report a late payment, my credit score has dropped 70 points, and one of my credit lines reduced my limit drastically due to the huge change in my score, which further damaged my credit. All over $80 and someone who couldn’t pick up a phone to give a customer the courtesy of a call. I worked for many years for that credit score. A long time, not a single late payment on anything in over 12 years - and a single false report has caused fallout that will effect me for years to come. I appreciate that Alden has corrected the error in reporting, but it should never have happened in the first place and will cost my family thousands in interest rates on anything we try to buy now because the damage has been done. This experience has been extremely stressful, and I am so disappointed. Avoid Alden at all costs.

I just went through Aldenville Credit Union for my auto loan. Lowest rate I have seen and the approval process was so easy. Jessica made sure everything got done in a timely manner so I could go pickup my new car. I can't say enough great things about my experience. Thank you!!

I'm very disappointed in my most recent experience with Alden Credit Union. I tried to take out my second vehicle loan with them and they were not able to accommodate my needs. There were lots of back and forth emails. They asked me if I wanted GAP insurance more than once when I had already asked for it days prior, in an email. They told me they didn't have my insurance binder when it was sent to them. They did not fully explain the process and it had been a long time since my last car loan which caused more delays and problems. Also, even though they are open until 4:00 they said they were leaving earlier, at 11:00 and the other at 1:00. I had taken the day off from my new job to get this done and I only had a ride later in the day. I was told "We serve other people other than you." HORRIBLE customer service. I finally canceled the loan and found someone else to finance me for LESS money and they had time for me. Also I had been paying on time and paying EXTRA and they still said I was on their first tier and didn't qualify for a lower rate. I asked them in an email how I could get to a higher tier and my question was ignored. I did not feel valued as a client at Alden Credit Union.

Trash company, anytime I call it’s “let me transfer you” and all I ever get is VM. No one has any answers to anything. Trash system with trash employees. Needed a specific number that they would refuse to give me, was finally able to received the number and I asked when they had access to it and the rep proceeds to tell me that they ALWAYS had access to that information. So watch out as they will Willingly keep information from you. Again Trash company, hopefully never need to run into them again, and if you have the opportunity to look elsewhere please do as everything they do is manual. Nothing is online!

I have been a member since 1980's ...I've never had a problem until now...I was signed up with online banking when it was Alden credit union...then it switched over to Alden credit union...They took the online banking away when they switched over...now I can't get it back...ughh..I never know what is in my acct unless I go to a bank closer to my house to check my balance...I don't want to mess around with a third party that may or may not be SAFE!! Smh ridiculous..

I didn't join, but a car dealership evidently uses Alden for loans, and I found out the day I was picking the vehicle up, that the dealer-ship apparently 'starts' an account in the auto buyers name so you become a member. I don't know the legalities of that but I realized as I was carefully reading the contract that I was 'agreeing to be a member' and I stated to the person at the Dealer that I 'don't like credit unions' and was told that I 'had to be e member for the loan to be approved; and I really needed the vehicle which I'd spent weeks searching for an affordable vehicle online. Early on, apparently my 2nd payment ( payments are mailed as one gets a statement about a week before the due date in the mail w/envelope ) and while I mail the payment in pronto? Apparently it was not received. Now I didn't end up with some of the 'nightmares' I've been reading about in other reviews here, rather I got a letter saying it 'hadn't been received and maybe it crossed in the mail? It wasn't 'threatening' amd I immediately called and spoke with a nice person who let me make that payment and the following months too-right over the phone, laughing that it would be NOT GOOD to get in arrears on the 2nd payment! She laughed too. That check has never been cashed so who knows where it went but almost a year later noW? The Post Office has been warning people about mailing checks? Apparently they're getting stolen? So I had no issues and Alden has a 10 day 'grace period' ( which I would never use-better to pay on time I say ) A 2nd potential issue happened when they cashed a payment for a higher amount than the actual payment which I called about and when we looked at the check, ( the written amount could possibly have been read wrong, a '3' looked like a '5'-I'd still clearly written the number portion correctly so they refunded the amount to my bank but I had to call my bank to do so ( they said they couldn't * I'd have to have it done on my end? ) Lastly? There are so many really bad sounding reviews here? That I am surprised that Alden doen't comment, correct or defend themselves? Enough said.. Over-all? A good experience..

This place is no good. It seems they have zero fraud protection. I've had accounts elsewhere ask me to authorize charges when subscriptions go up two dollars. Meanwhile this place will clear transactions from halfway across the country no problem.

I've been banking there for 68 years, need I say more ,while times have changed they've kept up with the changes, it's convenient. You can do 90% of your banking online. Never had an issue. Great loan office, safety deposit boxes, CDs savings accounts checking accounts what more can you ask for?