Foxboro Federal Savings, Foxborough, MA

Been a member with this bank 41 yrs. Yes 41 yrs. I was the victim of a scam causing a bad check to go through. I went to the bank the next day i found out on my own and through my own honesty. The woman told me I could pay back the money ASAP. Instead they went ahead and withdrew the whole amount of the fraudulent check from my checking account without letting me know causing several checks of mine to bounce. They did not keep to their word and wait for a long term customer to do the right thing Cost me $215 in overdraft fees on top of fees charged by my creditors because their overdraft did not cover all the checks but they still charged me $35 overdraft fee even though they didn`t cover the checks. They would not even consider forgiving any of the overdraft fees.. So I closed my account. Extremely disappointed!! Goes to show you loyalty does NOT pay off!

I find this bank exceptional in terms of customer service. It is very personal. I have been a customer for many years and wouldn't go anywhere else.

Been a member with this bank 41 yrs. Yes 41 yrs. I was the victim of a scam causing a bad check to go through. I went to the bank the next day i found out on my own and through my own honesty. The woman told me I could pay back the money ASAP. Instead they went ahead and withdrew the whole amount of the fraudulent check from my checking account without letting me know causing several checks of mine to bounce. They did not keep to their word and wait for a long term customer to do the right thing Cost me $215 in overdraft fees on top of fees charged by my creditors because their overdraft did not cover all the checks but they still charged me $35 overdraft fee even though they didn`t cover the checks. They would not even consider forgiving any of the overdraft fees.. So I closed my account. Extremely disappointed!! Goes to show you loyalty does NOT pay off!

I find this bank exceptional in terms of customer service. It is very personal. I have been a customer for many years and wouldn't go anywhere else.