St. Mary's Credit Union Administrative Headquarters and Loan Office, Marlborough, MA

I had the PLEASURE of speaking with Ana when I called St. Mary's Credit Union. I had spent approximately an hour trying to enter information to pay my bill online. Ana was so patient, kind and perfectly assisted me. She even waited until I made the payment to make sure I didn't have any further issues. She is such an asset to the bank as great customer service can be hard to find!

Whenever I call SMCU I receive exceptional customer service. I have never had dealings with an agency where every last customer service person was pleasant, courteous, helpful and well spoken. SMCU has a team of all stars during a time in history where you are lucky to come away from call satisfied 50% of the time.

I called in and a representative answered right away. She was super helpful, very pleasant to speak to, and was able to help me with the one phone call. I’m very satisfied with the great customer service as well as the bank as a whole!

I have always been satisfied with the service and the way you treat all of your customers. I have been a customer since 1972. I have tried other places but I have never been as satisfied as I am with you people. I always feel like family wether on the phone or in person. Thank you again for your great service.

I called SMCU this morning Saturday) and spoke with Julie. I explained that the night before I foolishly responded to an email from Walmart and took an on-line survey to win a YETI cooler for free. There was a $5.00 charge for shipping. Within minutes the $5 charge was posted to my account. ALSO posted was a charge for almost $90 from a Mustang parts site. Julie called the referenced phone number and conferenced me in. Julie explained my issue and the person explained that it was a "subscription" program. Julie advised that I did not intend to make any purchases and asked if I could cancel. Both charges are to be refunded and subscription is canceled. This all took about 5 minutes! Julie was wonderful! Very professional and confident. Plus she didn't make me feel worse than I did for not checking the actual email address which was a long bunch of letters and numbers. I have been with SMCU for more than 30 years and every interaction has been smooth sailing. Thanks to Julie for digging me out of this one. My Saturday looks so much brighter because of her excellent service!

If you’re looking for a new banking institution, St. Mary’s Credit Union is the place to go. You will be satisfied with services and products offered. They continue to grow solidly and maintain meaningful relationships with their members!

I had the PLEASURE of speaking with Ana when I called St. Mary's Credit Union. I had spent approximately an hour trying to enter information to pay my bill online. Ana was so patient, kind and perfectly assisted me. She even waited until I made the payment to make sure I didn't have any further issues. She is such an asset to the bank as great customer service can be hard to find!

Called twice. On hold for ten minutes both times. No answer.Also I should be able to spend any amount of my money at any time I want with no rules or penalties.