Freedom Federal Credit Union, Bel Air, MD

This is Lori Ginley using my sons Google. Wonderful experience ! Our bank of 30 years had an uncontrollable breach. But I have to say they have bent over backwards to assist us. I’m here today with valerie who is amazing. She greeted me warmly and remembered I was dancing. So nice she asked me. Jen the manager is amazing as well. Everyone is so friendly. Christine R. Was very nice as well. Definitely feeling grateful

Horrible. Was told at the beginning of Dec. 2022 it would take 7 to 10 days to get our debit cards due to a recent breach. Dec. 7th on their site, it says 7 to 10 days from that date. So, no debit cards for 3 weeks of December. The biggest shopping month of the year. And to top it off, they're using USPS to deliver them. I guess members aren't worth FedEx. Will be taking my business elsewhere because they are truly a horrible place to deal with. If I could give them a negative star rate, I would. Remember FFCU, it's not your customers fault for the breach. These cards should be expedited, not on the slow boat.

All of their branches are not created equal. Many years ago I changed banks after having a bad experience with another financial institution. At that time, I conducted most of business at their “Park Avenue” branch and was very pleased with the service I received. About 10 years ago, I moved and found myself closer to the Churchville branch. Over the last 10 years, I’ve found myself dealing with rude tellers or just people who seemed genuinely displeased with their job. Every time I visit the branch I’m left feeling like I bothered them. The Churchville branch lacks any sort of “customer service” and it is truly disappointing. In stark contrast the Park Avenue branch continues to exemplify the meaning “customer service.” I’m met with exuberant tellers eager to assist me. Clearly there is a reason these two branch’s exhibit such different experiences. Perhaps leadership within Freedom could do something about this, but after reading their comments to others it’s evident our concerns are truly no concern of theirs. Choose for yourself, but I will never set foot in the Churchville branch again!

Deplorable!!! My elderly relative has an auto loan with them. Every month like clock work my relative has an issue making a payment. The number they have to call sends you on wild goose chase. It keeps saying my relative’s method of payment keeps declining but we never even put in a method of payment. Turns out, whoever set up my relative’s loan at the dealership attached some kind of savings account along with it to draw money from for the payments, or maybe Freedom set up this savings account. All we know is we never set up that account. Well, that account has a $0 balance because no money was ever deposited in this made up account for Freedom to draw from for the payments. So last month when we got on with a telephone rep, they only kept referring us to the online site. My elderly relative is not internet savvy, that’s why they prefer to call to make the payments. So since I was with my relative last month, I established an online account for my relative. This is when I discovered this made up account with the $0 balance. When I tried to change the method of payment so I could enter payment information of our choosing, there was absolutely NO OTHER OPTIONS to choose from to enter payment information except whatever this made up account is that’s attached to my relative’s loan account. So my relative finally got through to a rep who gave my relative a direct number to call to bypass the wild goose chase of the original number and was able to make a payment with that rep. So this month, we tried the direct number that rep gave my relative. All that number did was say no one was available to take the call through an automated message and referred us back to the original number which would not allow my relative to make the current monthly payment because now the next month’s payment has already calculated even though my relative is trying to make the current monthly payment on time. So the automated message is saying what my relative is trying to pay is below the minimum payment amount because it’s factoring in next month’s payment. I swear, never in my life have I seen anything like this. They make it basically impossible to make payments. I wish my relative could switch loan companies and be done with this quack of a company.

I have been banking with this bank for 20 years and was told today that it would take 11 days to fully deposit a check into my savings. Both the teller and manager refused to verify the check to lower the days for it to fully deposit and refused to provide me with a name and contact information for a higher manager. The customer service was subpar and the lack of understanding or carrying and trying to support the customer is no longer a priority for this bank. You have lost a customer and do not deserve my money.

Nesi was so helpful and kind, and went above and beyond to deliver outstanding customer service! It was so refreshing, and truly appreciated. Thank you, Nesi!! Happy Holidays! 😊 …

I have never bad any issues with Freedom. They are very helpful and professional. I have been with them for many years. I wished they came back to the hospital UCMC so others can see how great they are.(Patrice was so helpful when I signed up then.) I recommend this credit union to everyone. Thank you all for all you do.