Truist, Westminster, MD

If you want a truly amazing bank experience, come see Raymond, the branch manager! He is the reason we have decided to run both our companies and our personal banking with SunTrust (now Truist) Thank you Raymond for your trust and providing such personal banking experience!

Worst service ever! Took over 4 mins for them to even acknowledge me, asked for ID, another 5 minutes later came back on said they had lobby clients they were working with. I sat in the drive through for over 15 minutes- still couldn’t get my checked cashed - got my id and check back and left - ridiculous!

I have been a SunTrust account holder for years and the Westminster branch has the most wonderful bunch of people working there. They are all so friendly and all willing to go above and beyond to help you. The Manager Ray is the best!!! He has helped me more times than I can count! He is very professional, informative, and friendly. He is wonderful! SunTrust, don't let him get away! I hope you are compensating him well for his terrific service!!

Wanted to cash a check from an electric supplier in Florida drawn from SunTrust. Old white lady with white hair takes the check, literally huffs at me when I say no I don't have an account with SunTrust. She punches in no numbers, does not scan the check, just looks at her computer screen and at the check. She then proceeds to tell me it's a "zba account" and the only way for me to get the money is to deposit it into my account with my bank. I leave that bank, go to the next closest SunTrust and they cash it no questions asked. Sorry that we weren't dressed well since we're working class people but if you only knew the level of frustration, the level of limited resources that had to be expended solely based on the fact that you didn't want to do your job you'd most assuredly rethink your actions.

This was the worse experience ever trying to open a account at this bank. I had drivers license . ss card . birth certificate. Voter id card my w2 with my address on it. Still not enough (forms) of id . maryland license was enough hoops to jump threw . I was born a us citizen ,trying to open a checking account and felt like a second class citizen. They assured me i couldn't get a bank account in the rest of Maryland with just what i had on me. Drove a block up the road to M and T ,boom 20 minutes later got a account at a nice bank. Terri tarbert is the nicest banker ive ever met . at M and T .if i was you id take my banking needs to her and a friendly bank. Not one that trys to get u outta there asap because you dont have much money to put in to their bank. Worse bank in Westminster period

If you want a truly amazing bank experience, come see Raymond, the branch manager! He is the reason we have decided to run both our companies and our personal banking with SunTrust (now Truist) Thank you Raymond for your trust and providing such personal banking experience!

I have been a SunTrust account holder for years and the Westminster branch has the most wonderful bunch of people working there. They are all so friendly and all willing to go above and beyond to help you. The Manager Ray is the best!!! He has helped me more times than I can count! He is very professional, informative, and friendly. He is wonderful! SunTrust, don't let him get away! I hope you are compensating him well for his terrific service!!

Worst service ever! Took over 4 mins for them to even acknowledge me, asked for ID, another 5 minutes later came back on said they had lobby clients they were working with. I sat in the drive through for over 15 minutes- still couldn’t get my checked cashed - got my id and check back and left - ridiculous!