OTIS Federal Credit Union, Jay, ME

My favorite bank of all time. They've helped my wife and u numerous times when we felt we were beyond help. I've never dealt with any bank and felt like part of a family I've laughed when I've seen it advertised on other banking sites. Kaitlyn has been so good at helping us but I find that any one of the employees working there will respond quickly and efficiently and make you feel so comfortable. I highly recommend this place for any and all your financial needs. Good, honest down home style people and service with a smile. 5 stars is not enough

Switched banks, this one has too few features. Debit card conversion was a nightmare. They only have one branch.

They cancelled my debit card with no notification. When I called to complain that there should’ve been notice, I was told I should’ve seen it in Social Media. I do have an email on file and neither my wife of I received an email at the addresses you claim to have on file. The last email I had from Otis was 2021 as seen by the photo .We also have opened every paper statement received in the mail and the only extra paper ever in there are adds. I’ve had an account here since 1998 and we will be closing it down. This rollout was more than inconvenient and I hope you didn’t put others in this boat.

I have edited my (previously negative) review as a result of the positive response I received from OTIS. The response was informative and clearly not canned, and I appreciate that very much. Listening to customer feedback and actually responding is in my book, a hallmark of an excellent organization. I believe it was an honest misunderstanding and I would again consider moving my business to them.

Just got my new card after they messed up on the first one when I opened my account I activated it and went to use it card was denied then when I checked my account the card was removed I've had nothing but problems with this bank only been a member for a month but so far I would not recommend this bank to anyone I've had 4 deposits to the account and yet to be able to use my card they failed in all that they promise to be worst bank I've ever been part of never had any issues when I used chime

It's a wonderful place to go all family oriented and we're all included

My favorite bank of all time. They've helped my wife and u numerous times when we felt we were beyond help. I've never dealt with any bank and felt like part of a family I've laughed when I've seen it advertised on other banking sites. Kaitlyn has been so good at helping us but I find that any one of the employees working there will respond quickly and efficiently and make you feel so comfortable. I highly recommend this place for any and all your financial needs. Good, honest down home style people and service with a smile. 5 stars is not enough

They cancelled my debit card with no notification. When I called to complain that there should’ve been notice, I was told I should’ve seen it in Social Media. … More