Kennebunk Savings, Kennebunk, ME

This is a small time bank for poor folks. I have over $4M in assets, and over $2M of that in cash and cash assets. I put some money into this local bank to try them out after having moved to Maine from New York City. They seem to forget, or are unable to contemplate, that you have enough money in your checking account to cash and check and get the money right then and there. They think you have to "wait" until the check clears even though you have more than enough money in the account to cover the entire check. Furthermore they make you come in to sign for wire transfers. Which century are they in? Do they think people have time for that? What if I'm in New York and need to send a wire? I have to cut my trip short in order to get back to Kennebunk to send a wire? Total lack of understanding in terms of A. the times and B. who they're dealing with.

I’ve always found kennebunk savings super helpful. The staff is kind and goes the extra mile.

The drive thru ATM machine just took 3 checks and didn't deposit and money and didn't give me the checks back. I'd give it less stars but this is the first time it's happened

Awesome teller Jen and rose do a great job

Kennebunk Savings, I give five stars.

Trying to add a second debit card to a business account has been more hassle than it’s worth. We spent over an hour with two managers and they 1) didn’t put the correct name on the card and 2) proceeded to deactivate the card after we left because they didn’t realize in all the time we were there sitting and watching two people try to work a computer that one of the forms was not filled out correctly. When I asked to just have the new card mailed I received one form on docusign but another that still had to be printed out and signed by hand. I’m not sure why this was handled so poorly and why both forms could not be signed digitally. It’s inconvenient to have to keep returning to the bank to resolve something that shouldn’t have taken more than 15 minutes in the first place.

This is a small time bank for poor folks. I have over $4M in assets, and over $2M of that in cash and cash assets. I put some money into this local bank to try them out after having moved to Maine from New York City. They seem to forget, or are unable to contemplate, that you have enough money in your checking account to cash and check and get the money right then and there. They think you have to "wait" until the check clears even though you have more than enough money in the account to cover the entire check. Furthermore they make you come in to sign for wire transfers. Which century are they in? Do they think people have time for that? What if I'm in New York and need to send a wire? I have to cut my trip short in order to get back to Kennebunk to send a wire? Total lack of understanding in terms of A. the times and B. who they're dealing with.

I appreciate their great customer service during regular business hours on the phone.