Fifth Third Bank & ATM, Ann Arbor, MI

The teller that I spoke with today was very polite and helpful, however the banker that he brought over was very short with me, dismissive, and wouldn't even look at me when I gave him my feedback. Fortunately, he waived $20 of the $160 in fees I was charged on 2 transactions... so, I guess that's something? Honestly, I'm more upset about how impolite the banker was than the fact that I was inappropriately charged $160. I've been banking with 5/3 for 10 years, the banker barely did anything about it, and wouldn't even look at me throughout the process. This is not only poor customer service, it's also just plain rude. There's 20 other banks and credit unions in this town. 5/3's customers deserve better.

Worst branch ever. After many years I’ve had enough. Will be joining a different bank.

The management of this branch has changed for the worse. I have currently been waiting for 30 minutes to cash a CD while 2 management people sit in their offices waiting on 1 person. When brick and mortar banks offer this kind of service, they shouldn't be surprised that customers go to on-line banks. Edited a few years later: Still dealing with CDs we bought here years ago and, once again, we are waiting forever for service. Don't use this bank if you expect motivated customer relations.

This is the worst bank I have ever been too. I work for a corporation who has a business account here, and every time I have gone in over the past couple months it has taken at the minimum 20-25mins to run a single transaction. Not only that, but the management of this branch sits and watches the one teller (I have never seen more than one on staff) they have struggle to help multiple guests in line instead of helping run transactions. The managers also do not address the clients in the line to let them know how much longer they should expect to wait, and/or merely greet them and say hello. This branch has completely fallen apart recently, I personally would overhaul management, as they are to blame. I will be informing my corporation of the lack of service and hopefully we will be moving our business elsewhere.

If I could leave negative stars, I would!! I have never waited less than 20 minutes for my transaction to be done. I have to press the call button to get anyone to even acknowledge me. Everytime the manager tells me there are several customers in front of me. I would rather drive across Ann Arbor to another branch then EVER go back there.

Came in today looking to either close my account or talk about opening a different one. I quickly made up my mind when I opened the door and was met with this loud grating laughter from the 2 ladies behind the teller like and the male banker standing out front. One of the ladies promptly walked away from the teller line when she saw me and the other proceeded to fumble around still talking to her coworkers before asking what I came in for. I felt bad for the other banker in her office trying to have a conversation on the phone as I could tell she was struggling with the noise. Needless to say I decided to close the account. I’ve banked with FIFTH THIRD for a decade and honestly it was such a relief deleting that app from my phone. This was my first bank, been a loyal customer for over 10 years but honestly the market is so saturated and there are ton of better options out there. Fifth Third is doing nothing to set themselves apart from the rest, they can’t even provide good customer service.

The teller that I spoke with today was very polite and helpful, however the banker that he brought over was very short with me, dismissive, and wouldn't even look at me when I gave him my feedback. Fortunately, he waived $20 of the $160 in fees I was charged on 2 transactions... so, I guess that's something? Honestly, I'm more upset about how impolite the banker was than the fact that I was inappropriately charged $160. I've been banking with 5/3 for 10 years, the banker barely did anything about it, and wouldn't even look at me throughout the process. This is not only poor customer service, it's also just plain rude. There's 20 other banks and credit unions in this town. 5/3's customers deserve better.

If I could leave negative stars, I would!! I have never waited less than 20 minutes for my transaction to be done. I have to press the call button to get anyone to even acknowledge me. Everytime the manager tells me there are several customers in front of me. I would rather drive across Ann Arbor to another branch then EVER go back there.