Fifth Third Bank & ATM, Battle Creek, MI

Went in to cash a check with my wife's ID the teller told me to send her in and it would be a 4 dollar fee. She came back out with the check and the same lady was rude to her and said she couldn't cash the check. Left this location feeling a fifth third worse. I'll be sure to drive an extra hour to never go here again.

From the moment I entered the bank to open two new business account until the time I left I had excellent customer service. From the teller’s warm greetings to the branch manager’s personalized service. I was very impressed with the branch manager’s investment knowledge that would benefit my businesses. I can trust that I was not just a number or a quota but an actual valued customer. I foresee a long business relationship with fifth third bank of Battle Creek.

I have had my mortgage with 5/3 Bank for over 10 years. I have felt nothing but harassed and bullied the whole time. My mortgage due date is the 1st of every month with a grace period till the 15th of the month before late fees. Every month almost every day (1st thru the 15th) I recieve anywhere from 1-5 call per day to collect my payment. I have nicely asked, politely requested and sternly demanded that they stop calling me and harassing and bullying me about my mortgage. I pay my mortgage before the cut off date. Most of the time I pay more than required. But they(5/3 Bank) still continues to call and harass me. Even when I ask to speak with a boss/ manager and they assure me I will not be called anymore, I recieve more calls. So after speaking with Rodrick and Mark today and being reassured that they will once again put a request in my notes to not call anymore. We shall see. When I asked to speak with a big boss I was told that was Jamie Woody but he is too busy to talk to me. Since when is someone too busy to speak with a 10+ year customer??

This bank is great! The tellers really learn their customers and provide that friendly, community vibe. Stephanie is awesome and always really helpful. She always works really hard to connect me to the best service for what I need and seems to enjoy answering all of my questions. Jake is nice too. This bank also supports the community by donating and volunteering!

Its no wonder theres only one in battle creek. Went to deposit funds in a friends account using the drive through. 3 cars in front of me no problem rt. Psych 30minutes later still waiting. Worse yet the parking lot is set up so that once a car is behind you, you cant get out.. Horrible setup. Obviously understaffed.

Not really good with Bank mortgage payment. What I know is I lost more than 15000 dollars.I told them I paid this much on these days and they can’t find it? Really? Example, mortgage 1000 a month but I paid 9000 for 3 or 4 times a year on top of monthly payment. My mortgage balance still the same till I decide to payoff. 9000 three times is 27000 + 12000= 39000.

No bathroom for business/personal customers. ...... Deplorable, I am a customer and Have a Business account with fifth 3rd topping well over 6 figures.....WOULD NOT LET ME USE THE BATHROOM!!!!!!! YOUR KIDDING me right?

This bank is great! The tellers really learn their customers and provide that friendly, community vibe. Stephanie is awesome and always really helpful. She always works really hard to connect me to the best service for what I need and seems to enjoy answering all of my questions. Jake is nice too. This bank also supports the community by donating and volunteering!