ELGA Credit Union Clio Montrose, Clio, MI

Great Customer Service when visiting any branches or Main Office. Also has about the worst Telephone Support. Not that you don't get good service once you get to talk to someone but you will be on hold waiting to talk to someone a long time. And it is not because of Covid as hold times years before Covid they have had long hold times.

A great credit union, that takes care of it's members. ELGA treats you as a valued member.

The loan process was super easy and the communication was quick. Christy F. was great to deal with.

A very welcoming environment, everyone was so very friendly, with smiling faces. Great customer service, and it’s always a pleasant experience when I go to the Clio location. Thank you for helping me with making it easy initiating smooth transactions when doing business there.

Elga makes any banking task I have to do effortless. They're polite and helpful.

Honestly it seems like if you're not a big priority you end up getting forgot about I had to sit in the lobby for nearly an hour and then some strange excuse was brought up why I had to wait that long. Alot of the staff members seem unpleasant and you feel rushed by them, elga's banking system is lovely especially the app but their staff in Montrose really needs help when it comes to communicating with and trying to understand their elga members

Julie helped me open an account and was very helpful understanding my options. She took all the time I needed with questions. I called her about a loan and she put me in touch with David whom is also very informative and looks at all options!The front desk associates are great as well! Paula always is very helpful and friendly also! All of the people here are Awesome! Would not go anywhere else.

Some of the online capabilities seem unnecessarily difficult to set up. I've had limited contact with tellers inside (During one instance I wanted to ask a teller an additional question while inside the building, but the response to my previous question was patronizing. Needless to say I didn't ask it.) I will probably try to conduct my business with the tellers utilizing the drive through window in the future as each encounter has always gone smoothly and the tellers were courteous and helpful. As to the long phone wait times posted by another, I concur. I was on hold two different times and would suddenly be disconnected. I had to email instead.