Dort Financial Credit Union, Fenton, MI

I bank here regularly. I had an important paper check come in from a trusted bank which means it shouldn't be held.. I gave it to the virtual teller, they informed me they needed to speak to their supervisor. They returned after several minutes and told me they needed to hold the check.. They did not specify for how long and further would not tell me if they were releasing funds. I asked for the check back and the teller started acting like they couldn't understand me and put me on another hold. When they came back a third time I demanded my check back. The teller further said she didn't understand what I was saying.. she then asked me how I was going to spend the money and what I was going to do with it.. I then informed her that that's literally none of her business and that I was depositing the check so why did it even matter.. I wasn't asking to cash it.. This took almost 20 minutes.. I finally sternly and loudly asked for my check back.. I was on a break from work trying to do this quick transaction so I could work late .. I ended up having to leave work before I wanted to and I took the check to Chase Bank who I also bank with and it was deposited in 30 seconds with no hold.. literally not one issue or question. The manager of Dort Federal later told over a phone call that the hold would be 7 days.. I felt completely taken advantage of today and nothing short of being scammed.

Kelly Moore and Josiah took great care of me, staying late and making sure all my loan paperwork was in order before I left. I would have been in a serious bind had we not finished today. They knew that and they made it happen!

Wonderful to deal with! My Auto Loan was a BREEZE with Kayla in the E-Service Rep area. She was quick to respond & helpful along the way. I appreciate the level of customer service.

I was using dort for years, my brother came from Ukraine as a refuge and I wanted him to have an account with them also. He does not speak English yet, and they wont accept interpreter over the phone. He does not have a car and his card locked (for unknown reasons) I am not able to help him because I am out of town...The lady over the phone said he needs to show up to the branch and she hung up, may be she can give him a ride or something. I think we are going to open an account elsewhere. Why online banking is so complicated with them?

Signing up for my first credit card ever was easy and made simple Kesa Washington. She did a wonderful job educating me on credit and answering all my questions thoroughly, all while making the experience enjoyable and fun.

Kelly Moore is the person to go to when you need anything. She always is making my father, step mom, and myself satisfied. Very very smart, knowledgeable, kind, I could go on definitely ask for Kelly when you visit!!

Kelly Moore was amazing from start to finish!! Knowledgeable, professional and extremely helpful thru the entire loan process!! Thank you so much Kelly:) We started the application process with Logan Smith who we also found to be very kind, helpful and knowledgeable guiding us painlessly through as well!! Thank you Logan:)

Elizabeth was amazing. Went in hoping to get a solution and it was a successful visit. Been with Dort FCU for a long time and they always treat me like a person and not a number.