Genisys Credit Union, Grand Blanc, MI

I had to set up an account for an estate and had been having difficulty with other local banks and Credit Unions. I had the pleasure today of working with a young lady named Sonji; who knew exactly what I needed. Her knowledge and professionalism was top notch, she was very efficient and helpful and had me on my way in no time. My situation was not a normal one and she made it extremely easy and smooth. Thank you for your excellent service.

We applied for a loan through Genisys CU and living in Gladwin now, they made it SUPER easy to sign papers by letting us sign the documents via email. It was so easy and we didn't have to drive down there. Thank you so much Karen. We owe you!!

The worst!!! Never had a bank or organization treat me so bad. Opened an account prior to COVID. I had some savings in the account but didn't use it. During the pandemic they started charging inactivity fees, They never contacted me to let me know, just started and continued to take my savings until it was gone.

I am so disappointed. I attempted to call Grand Blanc and Pontiac only to be informed that they would call me back. Both recorded messages recommended that I go on line and visit the on line internet question and answer service. While I am totally capable of doing that it would be nice to speak with a person. So much for personal service. Sad!

The customer service at this branch is exceptional! Everyone on the teller line is very professional and personable. I needed old account statements and Yvonne took care of it promptly. She had told me that I could pick them up at the end of the day, but then called me within an hour and had already completed the task! Yvonne was efficient, professional, and kind! This branch truly makes you feel like family! I highly recommend Genisys Credit Union if you are interested in opening a new account!

I recently moved to Michigan from Texas and needed to buy a new car. I love working with Credit Unions as they have the best customer service and typically the best car loan rates. Genisys was amazing to work with. Karen, my loan officer, walked me through the process and I was even able to buy my extended warranty through them instead of the dealership and it saved me big! I was able to to get an excellent rate and now I have new bank to call home for all my future banking. There is nothing better than a credit union that caters to the person not just the large business. I look forward to a long and very fruitful relationship with Genisys! I highly recommend Karen for all your Auto Loan and loan needs!

First time getting a car loan through Genisys. LaToya was my representative, she was amazing! She explained everything that was going on and made getting a loan super easy. She was very helpful and super nice! Thank you LaToya!

I had to have some information on a past account from years ago, Yvonne was amazing. She made the necessary phone calls and got the information I needed and all prepared by the time I got there. She is wonderful, a true professional and an asset to any banking institute. Thanks Yvonne!!