Northpointe Bank, Grand Rapids, MI

I received a great service experience from Molly F. on your team. She assisted me in canceling a recurring transfer that was next to impossible to disable. She was patient, knowledgeable, and even took the time to speak with a representative at my other banking institution to iron everything out. I look forward to working with Northpointe on another AIO loan very soon.

Kit Bradshaw and Brandon Edwards were absolutely outstanding in our recent home purchase. We experienced major setbacks and it didn't faze them at all, they just kept patiently answering questions and explaining what our options were and what the best product was for our situation, and then when everything was finally settled and it came time to close, it went off without a hitch. I could not recommend them and Northpointe Bank more highly. Ask about their All In One loan if you haven't heard of it yet.

TRUST ME STAY AWAY FROM NORTHPOINTE BANK!!!! They purchased my mortgage and have been over charging me for escrow insurance since day one. My down payment was large enough I would pay escrow insurance. Their payment portal does not let you change the amount to be paid so you're forced to pay the amount they or not pay at all. I call after Northpointe after seeing this one my first statement. The gentlemen I spoke to said he see they're over changing and put in a request to have a supervisor call me back. This was in April and I haven't heard from them still (7/27/22). I didn't pay April's statement hoping they would give me a call back. Nope, they reported to my credit that I was 30 days late payment...!!! These people are unreal and should not be able to operate a bank. I called today and spoke to a very rude lady that placed me on hold for 20 minutes to tell me she has put in a request for a Supervisor to give me a call lol! This place is a complete joke and plan to refinance with another institution. Do not be fooled!!! When I call me bank, they take care of anything I need immediately and have supervisors standing by to help.

Zero communication skills from people who answer the phone. You cant talk to escrow department.They charge me twice for the property taxes and it took 5 months to correct their mistake but only after I filled a complaint with State of Michigan. It seams they start getting something done after the Agency for consumer protection send the letter to this incompetent crooks!

Duamel Torres and his team did an excellent job. Mr. Torres provided me with the right information in a timely manner to make the process easy and to empower me to make the right decisions. I really appreciate his high level of professionalism and dedication. I am glad I can count on his expertise when I have questions about my loan.

Duamel Torres and his team did an excellent job. Mr. Torres provided me with the right information in a timely manner to make the process easy and to empower me to make the right decisions. I really appreciate his high level of professionalism and dedication. I am glad I can count on his expertise when I have questions about my loan.

This is the fourth home that I have ever purchased and by far Northpointe Bank has been the easiest loan ever. Steve Brand took care of me through the entire process and his VA loan knowledge is probably the best out there. I highly recommend him and Northpointe Bank.

By far the best experience I have had with the bank. Communicate information in a timely manner. I recommend them for banking.