Midwest Loan Services, Hancock, MI

I called the 800 Midwest customer service number to clarify that a potentially outstanding loan payment had been corrected as per mailed instructions and a reissued payment placed in the US mail. Danielle Little, Customer Service Representative for Midwest Loan Services answered my call. Danielle was very patient and responded quickly and politely to all my questions. Her manner and responses made a potentially stressful telephone exchange into a very helpful and pleasant discussion.

I’ve a mortgage managed by Midwest Loan Services. I’m pretty frustrated about their services. Depending on when you contact them, it might take up to one hour to speak with someone at the customer service. So, you use the email contact but instead of receiving answers you receive email links leading to a secure messaging where you’ll not find anything. System bug most likely but at the end you’ll find it very difficult to get your question answered. Their notification system doesn’t work properly, sometimes you receive too many notifications, sometimes not enough. I pay my mortgage at the reception of these. So, I ended up to be late on some payments as I didn’t receive the notification to pay. Another month, I ended up to pay 3 times the amount. Then I started to investigate and discovered that despite paying every single time they asked for, I had late fees posted on my account! That’s Ok everybody makes mistake and bugs happen. So, I finally spoke with them and they literally refused to take accountability for their messed-up system!!! It's the worth customer service I’ve ever experienced. Their explanation was funny do. You know you signed a 400 pages contract saying that your payment was due every month so notification or not, you’re supposed to pay. This is great service, no doubt. Thank you Midwest, I hope my bank finds another company to operate their mortgages in the future.

I think I accidentally deleted my review. We have had more than a couple mortgages with Midwest Loan Services through our Credit Union and every time, without exception , anyone I dealt with were amazing in handling my issues. Problem ? Solved in minutes ! Needed documentation for a refi or a Home Equity Loan ? in my e mail within moments. Every single time I needed help, Midwest was there. Customer Service seems to be a way of life with this company. I have told many people what a good experience it is working with Midwest. My only disappointment. We are paying off our mortgage this month, so our business relationship is ending. But the memories of such wonderful service, will always remain. I don't know if I am permitted to mention names, but the most recent amazing Midwest person who helped me was Joan Laurn. She was wonderful to speak with, answered my questions and I hung up with a smile on my face. Thank you, Joan ! and thank you Midwest.

Definitely the best customer service I've ever received from a mortgage company. Erin Ogden is by far the best; incredibly professional and personable, but fast and responsive. I feel like I'm in good hands and I REALLY like the fact that she'll be my assigned Customer Service representative. It helps when you can establish a relationship and work with the same person; this is a wonderful company procedure!

Customer service rep Darleen Jensen helped me with 3 things in matter of minutes on a recent call- really fast. She knew all the answers to my questions right off the bat without the need to research anything. She processed an escrow payment as well without any issue. Not to mention she was easy to speak with and polite! Thanks Darleen!

I would like to take a moment to express my utmost appreciation for the exceptional customer service that Lori Kneebone provided when I reached out to inquire about my loan service payments. Lori's dedication to going above and beyond in her assistance is truly remarkable. Her selflessness and unwavering commitment to ensuring a smooth and courteous experience left a profound impression on me. I believe it is imperative for Midwest Loan Service to recognize and commend employees like Lori, who exemplify the highest standards of service. In fact, I believe that Lori's exceptional service should serve as a shining example and that all staff should be trained to emulate her level of dedication and courtesy. Lori's professionalism and commitment to customer satisfaction have not gone unnoticed, and I am genuinely grateful for her outstanding support. Her exceptional service has set a new standard in my mind, and I am confident that she is a tremendous asset to your organization. Thank you, Lori, and thank you, Midwest Loan Service, for having such a remarkable individual on your team. Your dedication to providing extraordinary customer service is truly commendable, and it has not gone unnoticed.