IncredibleBank, Iron Mountain, MI

Every employee is always quick to say hello. I've never had a poor experience here. I started out at Wells Fargo when I had my first bank account, went to Citizen's Bank in college, and finally ended up with an account here at River Valley because my grandparents have banked here for years. Hands down best customer service, plus they have complimentary popcorn, tea, coffee, and soda! You can't beat that!

This specific bank shared our sensitive financial information with others in the local community breaking their confidentiality agreement. It’s a small town bank, that gossips to others about how much money you have. They committed the cardinal sin of gossiping about our financial information to local people? Are you serious? This is how you treat loyal customers of many years? We stayed with this bank despite their antiquated and primitive online banking powered by Jack Henry. Their online banking looks like something from the early 2000’s. It’s literally an ancient interface. Stay far away!

Extremely friendly tellers. Will go the extra mile to be helpful. If they are unable to answer a question they will get someone who does.

The people are so polite and so very helpful!!! I'll never change banks

Friendly and helpful tellers.

We purchased our home through Samantha at Incredible Bank. She was absolutely amazing!! Even though we had hiccups along the way, she went above and beyond to not only ensure the loan process went smooth, but she made it easy to contact her at all times. I couldn't ask for better.

The workers at the Iron Mountain, Michigan Branch are great! I was with another bank for 20 years and they are so helpful and friendly is why I changed! ❤️

Every employee is always quick to say hello. I've never had a poor experience here. I started out at Wells Fargo when I had my first bank account, went to Citizen's Bank in college, and finally ended up with an account here at River Valley because my grandparents have banked here for years. Hands down best customer service, plus they have complimentary popcorn, tea, coffee, and soda! You can't beat that!