CASE Credit Union, Lansing, MI

Zach has been the absolute best bank representative I have ever had the pleasure of working with. He has gone above and beyond to make things work and get things done for us today. I was ready to walk away from this account and he turned it around and made it so I can buy my new car tomorrow. Of all the banks and loan reps I’ve worked with over the years, this is by far the best and second to none. I cannot say enough good things.

The lines are never really long. Zach is personable and friendly. I dont like that the video tellers dont give the same full service. You do have to go inside now for cashier checks etc.

I've had an account here for over 20 years and had extreme difficulties for the last year with this place. I'm on chemo, so going into an establishment without mask mandates is extremely risky for me, so I've always used the drive through. Except now, with the new video tellers, I have to provide my full social security number and drivers license because my debit card was lost and frozen and they never replaced it. I'm not comfortable providing my full SSN on a computer screen out in the open just to access my money! Then I attempted to set up an EFT situation so I could at least move my money to a credit union I can use the video teller without providing my full SSN and withdraw that way, but their system is so broken it doesn't work! Any time I tried to get help, I got berated by customer service reps. I'm moving all of my accounts, though I doubt they'll let that be a simple process either

Zach's great!. He's really straight forward to you, as a member and he doesn't leave you in the shadows when it comes to information. And he actually tries to do the best for you.!.

Only a few locations and $11 to replace my card that had a defective chip. But overall I love my savings acct that acts like a chkng. I cannot overdraft ever and no fees

Brian was terrific! He helped my children open up their first saving and checking accounts. They were so excited. He took time to listen to our needs and concerns and made us feel very comfortable with everything. He even informed us about the different kids club opportunities. The manager was very kind as well. My children and I are so excited to bank with CASE credit Union. Keep up the great work CASE credit Union.

I LOVE CASE CREDIT UNION! because they care about their members. I recommend them to everyone I know that needs help and needs a credit union. The West Saginaw Team is awesome. Julie Teed is awesome at any branch she goes to. They have helped me, my friends and family tremendously. Kelli in the lending department is wonderful as well.