Fifth Third Bank & ATM, Ludington, MI

UPDATE: I called the # below and was directed to another #. They said they don't know why I was told to call and that the # provided because it was a standard reply... basically to save face... and they refused to help me. I was talked into opening a business checking account to "hold" our ticket sale money for our 20th year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently they had been charging $11 a month; and I am not sure how long b/c online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back. I stopped into the branch in Ludington in April 2022 since I was visiting from out of state; one of the bankers said she would "run it up the pole" and get back to me... months went by and nothing. I called back and she said she was waiting for me to call her back!! What?! Why would she think that?! She was the one supposed to be getting me info! She assured me she would be working on it. Again, a month or two went by... I called and spoke to someone else, she told me she would call me the next day... nothing. Almost a week later I received a phone call stating that they were only going to refund 6 months of charges. Well, that just doesn't seem fair when I first contacted them about this well over a year ago!! So really, it should have been 21 months since no one responded to my request for help for nearly two years! I have been trying to call the regional manager and have left two messages with no response. NEVER use this bank.

This branch is the worst very rude,arrogant,not helpful offers bad advice, with 5/3 for 10 years

I have to take back what I said before. They went above and beyond to help make it happen for us. I was just upset. I want to apologize for the bad review and thank Carol so much for all her hard work on this she is awesome.

Customer service is very bad. They charge you to cash a check even if you have an account. They also said I had to open an account in order to deposit money into someone else account. The branch manager with the British accent is very careless and rude doesn't answer questions and is degrading. I understand all the bad reviews.

The absolute worst bank I have ever had an account with. The manager, (British man) is beyond rude, told me he didn’t know what to do and would not cash my paycheck without a fee AND I HAVE AN ACCOUNT WITH THEM. I’m not PAYING A FEE TO CASH MY CHECK WHEN I HAVE AN ACCOUNT WITH THEM. WHY would I do that?! The customer service is just terrible.

UPDATE: I called the # below and was directed to another #. They said they don't know why I was told to call and that the # provided because it was a standard reply... basically to save face... and they refused to help me. I was talked into opening a business checking account to "hold" our ticket sale money for our 20th year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently they had been charging $11 a month; and I am not sure how long b/c online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back. I stopped into the branch in Ludington in April 2022 since I was visiting from out of state; one of the bankers said she would "run it up the pole" and get back to me... months went by and nothing. I called back and she said she was waiting for me to call her back!! What?! Why would she think that?! She was the one supposed to be getting me info! She assured me she would be working on it. Again, a month or two went by... I called and spoke to someone else, she told me she would call me the next day... nothing. Almost a week later I received a phone call stating that they were only going to refund 6 months of charges. Well, that just doesn't seem fair when I first contacted them about this well over a year ago!! So really, it should have been 21 months since no one responded to my request for help for nearly two years! I have been trying to call the regional manager and have left two messages with no response. NEVER use this bank.

Customer service is very bad. They charge you to cash a check even if you have an account. They also said I had to open an account in order to deposit money into someone else account. The branch manager with the British accent is very careless and rude doesn't answer questions and is degrading. I understand all the bad reviews.

The absolute worst bank I have ever had an account with. The manager, (British man) is beyond rude, told me he didn’t know what to do and would not cash my paycheck without a fee AND I HAVE AN ACCOUNT WITH THEM. I’m not PAYING A FEE TO CASH MY CHECK WHEN I HAVE AN ACCOUNT WITH THEM. WHY would I do that?! The customer service is just terrible.