Michigan United Credit Union, Orion Township, MI

Been a member for Over 50 years and an out of state member since 1982. I deal with the employees on the phone. With all the new changes, I want to Thank Jamie for her patience this morning. She agreed to call me back concerning fees for a dormant account, called within 5 minutes. The rules have changed over the years from the Pontiac Telephone Employees Credit Union to now but I have always received excellent service from kind and considerate employees.

If I could give them 0 stars I would. Terrible service. You get charged for everything even after asking to be removed from a service. Ever since they joined Birmingham Bloomfield my debut card has had fraudulent charges. They don’t care enough to even help. And when I asked to stop taking money from my savings and putting it into my checking and CHARGING me they told me they can’t do that. If there’s money in my account they will automatically transfer it and charge me. Now when my account is fraudulently charged it won’t be declined and the charges just keep continuing. They don’t care for their “members” they just care about money. And don’t expect to get a response from them either. Save yourself and bank somewhere else.

Been a member for 7 years. Used to be a nice friendly credit union. No longer is though unfortunatly and I wish I didn't have to say these things. The ladies working the front desk seem to take pleasure in finding something they can't/wont do for u. I thought maybe perhaps they were having a stressed day and I get that not every day is going to be A+ customer service. But after seeing multiple instances of giving customers unfair attitudes/or looks as if ur asking a lot of them and why don't you know about our policies, I will be closing my account here. I'm not anyone important enough for them to care really just a small personal account but I just want others to know that your not alone in your feeling that this credit union has officially changed for the worse. From policies to employees. Very sad day in lo where living is a vacay

I have been a member for a MINIMUM of 20 years. I graduated high school in 2005 and I financed my very first car though Lakes Community Credit Union. I am so ashamed and disappointed to have spent most of my life banking here. I could tell you 50 stories on how they let me down or failed to live up to what they said. However, Its not Lakes Community Credit Union anymore, its BIRMINGHAM BLOOMFIELD CREDIT UNION Since they took over, they have shown they are there for the money and NOT FOR THE PEOPLE. Failure to check on compromised debit cards: CHECK! Failure to approve funds after being notified of traveling: CHECK! Failure to manage A SIMPLE USED CAR LOAN: CHECK! (after they failed to notify me that my account has been compromised because of their lack of security, they tried to default my auto loan due to lack of action on their part) Jim Boehler, Do not reply to this review.

This Credit Union used to be good but now going down hill. I don't know what changed but the system's have bugs and are outdated. Quite a few times I tried to make a payment on my credit card with this credit union and the payment system showed "Processed" then after a whole week would go by the payment would get returned, even thought it still shows processed. I think these kind of bugs in the software should be fixed quickly, you're dealing with customers credit score here. Also it takes sometimes up to 2 days to transfer money between checking and savings account, I don't think I know another credit union where it takes this much time to transfer money within the same system.

Been a member for Over 50 years and an out of state member since 1982. I deal with the employees on the phone. With all the new changes, I want to Thank Jamie for her patience this morning. She agreed to call me back concerning fees for a dormant account, called within 5 minutes. The rules have changed over the years from the Pontiac Telephone Employees Credit Union to now but I have always received excellent service from kind and considerate employees.

If I could give them 0 stars I would. Terrible service. You get charged for everything even after asking to be removed from a service. Ever since they joined Birmingham Bloomfield my debut card has had fraudulent charges. They don’t care enough to even help. And when I asked to stop taking money from my savings and putting it into my checking and CHARGING me they told me they can’t do that. If there’s money in my account they will automatically transfer it and charge me. Now when my account is fraudulently charged it won’t be declined and the charges just keep continuing. They don’t care for their “members” they just care about money. And don’t expect to get a response from them either. Save yourself and bank somewhere else.

Been a member for 7 years. Used to be a nice friendly credit union. No longer is though unfortunatly and I wish I didn't have to say these things. The ladies working the front desk seem to take pleasure in finding something they can't/wont do for u. I thought maybe perhaps they were having a stressed day and I get that not every day is going to be A+ customer service. But after seeing multiple instances of giving customers unfair attitudes/or looks as if ur asking a lot of them and why don't you know about our policies, I will be closing my account here. I'm not anyone important enough for them to care really just a small personal account but I just want others to know that your not alone in your feeling that this credit union has officially changed for the worse. From policies to employees. Very sad day in lo where living is a vacay