Fifth Third Bank & ATM, Plainwell, MI

My overall rating is a 4 but Matthew Quimby provides excellent customer service. He is pleasant, efficient, and tries his best to make it a great banking experience for customers. Ask for him at this location because others are not as helpful. He rates 5 stars.

When asked if I could cash a check that was written from their establishment they said no because I did not have a checking account even though I do have a mortgage and credit card with them. I then took the check once they endorsed it to the bank Where I have a checking account and they said that is usually improper protocol because when I had taken it to another bank they said anybody could have forged that endorsement authorization. It's beyond me why they would not cash a check from their own bank to facilitate the process of this insurance claim. Update I spent $15 having a certified check sent to me from my investment agency and they said that they would not cash it even though now I have all accounts with them

Very disappointed with the service from the fifth third bank in Otsego. My wife sent in the paperwork to close a CD in Late May, Now it’s July 6 th. Still have not sent the funds. They do not return phone calls and do not answer phone calls. Leave messages that are not returned. No wonder have so many 1 responses. Will never do business with Again.

Not sure where to start with this bank. We recently had hail damage on our house where our insurance company sent us checks to cover the costs of the damages to the siding, roof, and gutters. State Farm Insurance company made it payable to us and our mortgage holder. This is standard procedure according to the contractors and the insurance company when there’s a mortgage lender involved. State Farm would not issue the checks any other way. We had the mortgage lender sign off as payee. Fifth Third wouldn’t deposit the checks even when I brought all the insurance paperwork in the branch. I was told three different reasons of why they wouldn’t take the checks( because the mortgage company being as payee, because they were stale dated( the checks had no expiration date), because the large amounts on the checks. We were told to go to our mortgage holder, Chase Bank, to see about opening an account. That’s exactly what we did and will be moving our Fifth Third accounts over there after this. They had no issues with depositing our insurance checks from State Farm. The best part is when I tried to contact them again by phone and left a voicemail, I never received a phone call back. Terrible customer service.

We've had a terrible experience trying to get a home equity line of credit and actually being able to access the money. I never write bad reviews, but I will never use 5/3 for anything again. We were told it would take 4-6 weeks to get our money and it's been 12 and still no money!! We've been approved, but still don't have the access to the money that we were told we would have. They haven't listened to us along the way either which has slowed down the process. And when I finally called, after 12 weeks, to ask questions about why, they were actually huffy with me. Seriously??

My overall rating is a 4 but Matthew Quimby provides excellent customer service. He is pleasant, efficient, and tries his best to make it a great banking experience for customers. Ask for him at this location because others are not as helpful. He rates 5 stars.

When asked if I could cash a check that was written from their establishment they said no because I did not have a checking account even though I do have a mortgage and credit card with them. I then took the check once they endorsed it to the bank Where I have a checking account and they said that is usually improper protocol because when I had taken it to another bank they said anybody could have forged that endorsement authorization. It's beyond me why they would not cash a check from their own bank to facilitate the process of this insurance claim. Update I spent $15 having a certified check sent to me from my investment agency and they said that they would not cash it even though now I have all accounts with them

Not sure where to start with this bank. We recently had hail damage on our house where our insurance company sent us checks to cover the costs of the damages to the siding, roof, and gutters. State Farm Insurance company made it payable to us and our mortgage holder. This is standard procedure according to the contractors and the insurance company when there’s a mortgage lender involved. State Farm would not issue the checks any other way. We had the mortgage lender sign off as payee. Fifth Third wouldn’t deposit the checks even when I brought all the insurance paperwork in the branch. I was told three different reasons of why they wouldn’t take the checks( because the mortgage company being as payee, because they were stale dated( the checks had no expiration date), because the large amounts on the checks. We were told to go to our mortgage holder, Chase Bank, to see about opening an account. That’s exactly what we did and will be moving our Fifth Third accounts over there after this. They had no issues with depositing our insurance checks from State Farm. The best part is when I tried to contact them again by phone and left a voicemail, I never received a phone call back. Terrible customer service.