Fifth Third Bank & ATM, Stevensville, MI

My family had a lot of paperwork to fill out concerning a trust and was expecting our employee of the Kzoo location to be organized. Not only did she show up at least 10 minutes late when 3 out of 5 of us had to be at work, but we were lead to believe that it would be a quick process of signing paperwork that had already been processed. The woman was disorganized and unapologetic. After this, I will personally never deal with any 5/3 bank again.

I have been banking in town with pretty much all banks. This branch has amazing team. Alway ready to help and polite. This is my favorite place to do banking. Great job amber, Emily, Sharon and others

Horrible experience. Multiple employees lied to me at this branch. Had multiple problems with this bank and it was usually on their end which they really make you work hard to ale right. I have also tried to close my account twice and it's still open and weird charges are coming through every few days and it is a total nightmare at this point I am thinking possible legal action at this point if my problem cannot be resolved

This branch specifically was unwilling to work with me personally in righting a wrong due to mistake on their part which required me to go up the chain to a corporate office to fix the problem. Maybe a instance of protocol preventing them from helping, but regardless was a thoroughly negative experience

Just find a better bank theres nothing else to say, all branches suck

I came to cash my first paycheck from the best job I’ve received yet first I was told that she doesn’t think she was able to cash it Then she tells me she’d have to like make a profile and there will be a fee so I can tell she just didn’t wanna do it. She asked if I had an account with them I said no she asked if I had an account at any other bank I said yes honor then she was very rude and condescending and judgmental about why I didn’t go to honor but I didn’t feel the need to explain at that point I just wanted to leave. I had had a bad experience with honor and I’m thinking about leaving them as a bank I What is interested in creating an account in fifth third depending on how cashing this check once but after the very bad experience and she was very rude and judgmental I decided I do not want to back here I don’t know why a lot of the bank tellers in this area at a lot of the banks are very rude I just don’t understand. September 22, 2003 about 1:55 PM

My family had a lot of paperwork to fill out concerning a trust and was expecting our employee of the Kzoo location to be organized. Not only did she show up at least 10 minutes late when 3 out of 5 of us had to be at work, but we were lead to believe that it would be a quick process of signing paperwork that had already been processed. The woman was disorganized and unapologetic. After this, I will personally never deal with any 5/3 bank again.

I have been banking in town with pretty much all banks. This branch has amazing team. Alway ready to help and polite. This is my favorite place to do banking. Great job amber, Emily, Sharon and others