Genisys Credit Union, Wixom, MI

I use Genisys for regular banking and just recently refinanced my car as well with Alex Mortensen, he's been absolutely amazing through the whole process and now I have a better interest rate than before too. The mobile app is super easy to use and when you have a great contact like Alex any questions you have are answered super fast and clear through email, definitely recommend this credit union if you're trying to pick one to bank with. Easy app, no stupid monthly fees, great employees, and business hours that don't make it impossible to visit in person when the need arises just because you work full time

I was a member at this bank for over 10 years. I had two car loans with them paid off on time and in full. I unexpectedly needed to take out a new car loan 3 years ago and this credit union completely took advantage of the position I was in and offered me an 18% car loan. The person who I worked with, Erin, was often rude and condescending, most likely a factor in this extremely high interest rate. Being naive to how loans actually worked and desperate, I took the loan and spent 3 years with a ridiculous payment and only a portion of that payment actually going to the principle. Today I paid off that loan in full and could not believe I paid more than my online banking reflected that I owed due to extra fees. Do not use this credit union!

Got denied on a car loan with a 795 credit score. I guess they don't want my money. Will be closing my account shortly.

I’m always delighted by the excellent customer service but after a difficult situation, I want to shout from the rooftops. Erin went above and beyond to make sure that I felt heard and valued. What started out as a stressful morning was immediately turned into a good day with a lasting positive outlook. This is all thanks to Erin’s experience, kindness, and eagerness to go above and beyond.

Genisys is an awesome credit union. They have always been very helpful with questions and helping me find solutions to issues. They are very friendly ever time I call. I was going to be financing a vehicle through them, and when they didn't hear back from me they call to ensure everything was good and okay. The follow up they provide is amazing.

Was trying to buy a vehicle. Didn't know I had a spending limit of 5.000. So at the dealership card kept saying denied. It was on a Saturday. Had to call locations out of state to get it resolved. Mich branches were closed by this time. But came thur in a big way.

I don't regret opening an account and refinancing an auto loan with Genisys. I have had a great experience every time I have visited a branch as a member and before I was a member accessing another account I have with a share branch credit union. Service has always been quick and friendly across all branches I have visited. Highly recommend Genisys for great service, great product offerings, their community involvement and the many member discounts and extras that get sent via email.

Easy in & out with a new car loan. Erin & her team made it a smooth process