TruStone Financial Credit Union, Chanhassen, MN

I have been banking at Truestone For so long now they have a banker there by the name of Joshua Perez he has helped me out with buying my first home and when I got into a crash And totaled out my car he helped me with getting a car loan to get me a new car he the best! All of the employees are great but I work with him the most out of all the people that work at the bank. but they are the most friendliest people I have met as far as banking experiences you get is like no other. This is what you call a home town bank!

I love it here. Everyone that has assisted me has been very nice and knowledgeable. A few days ago there was a hold on my deposit, the assistance branch manager and their processing department worked efficiently to release my funds. I recommend it here!

Branch Manager Josh Perez is incredibly unprofessional and makes extremely rude comments about customers while they are in earshot of him. I am absolutely disgusted by this behavior. Someone of this nature shouldn’t be employed by a company that deals in people’s finances, let alone be branch manager. Josh, you should be ashamed of yourself.

Talk about a joke of an establishment. What’s even worse is the branch manager who decided to poke his nose into a customers business and make rude remarks about “mommy and daddy pay for everything.” Josh Perez you are a TERRIBLE manager and lack the basics of human compassion and respect. Disrespectfully give that slack jaw a rest. I’ll be calling corporate to complain in the morning. Not only that but not one but two employees felt the need to give their establishment a “five star review” after the incident. Disgusting behaviour.

Some of the employees here are highly disrespectful and have no compassion for the clients of this union. I would recommend taking your finances elsewhere. There are plenty of credit unions who offer respect to others no matter what situation you may be in.

My daughter got a car loan through here. They are con artists. She had full coverage insurance when she bought the car. The insurance was accepted and hasn't changed at all from the beginning. At some point they tried applying a CPI fee of over $1,000. No notice, no nothing. She called, got it removed, but they still charged her for a late fee for not covering the fee they made up. This company is shady and make up fees and basically rob you. We will be taking further action against them and the dealership that recommended them.

I have been banking at Truestone For so long now they have a banker there by the name of Joshua Perez he has helped me out with buying my first home and when I got into a crash And totaled out my car he helped me with getting a car loan to get me a new car he the best! All of the employees are great but I work with him the most out of all the people that work at the bank. but they are the most friendliest people I have met as far as banking experiences you get is like no other. This is what you call a home town bank!

I love it here. Everyone that has assisted me has been very nice and knowledgeable. A few days ago there was a hold on my deposit, the assistance branch manager and their processing department worked efficiently to release my funds. I recommend it here!