Members Cooperative Credit Union, Moose Lake, MN

WOW the customer service during a family crisis was superb. Kathy went above and beyond to assure that our needs were met on a tight schedule as we all live in Texas. The lobby staff was very accommodating, understanding and helpful during my in-person visits and with Covid19 restrictions. I will forever be grateful for Kathy’s assistance during my uncle’s passing.

Terrible 47 min on phone. No human beings. Lots of elevator music. NOT GOOD

I have not had a bad frustrating event with them yet but every time I've gone to the atm at night it wasn't in operation. Also the ATM does not have a deposit function. A paycheck Direct deposit into account is not available right away which is annoying, instead it shows as pending. They do have free online bill pay. Applied for a loan but could not get it even with very good credit oddly. I've never had a late payment in my life.

The drive thru employees in Moose Lake are wonderful. They deserve 5 stars! The credit union itself has gone down hill as far as typical "perks"and policies go.

I really miss the days of a human answering the phone. I was on hold for over 10 minutes. Please bring this feature back. Update: I have had a number of good experiences with Moose Lake Members. I do wish a human would answer the phone, but it is what it is. Thank you!

Excellent I always love the free coffee. Great service always leave with a smile.

WOW the customer service during a family crisis was superb. Kathy went above and beyond to assure that our needs were met on a tight schedule as we all live in Texas. The lobby staff was very accommodating, understanding and helpful during my in-person visits and with Covid19 restrictions. I will forever be grateful for Kathy’s assistance during my uncle’s passing.

I really miss the days of a human answering the phone. I was on hold for over 10 minutes. Please bring this feature back. Update: I have had a number of good experiences with Moose Lake Members. I do wish a human would answer the phone, but it is what it is. Thank you!