Members Cooperative Credit Union, North Branch, MN

Have been banking at this location for the past 10 years. Every time it gets taken over, the banking experience gets worse. As of today, mobile banking doesn't work. No notification why the check is not going through or an e-mail that the check went through. After asking the repeat question of what our daily limit is, no one can answer, not even the Business banker. Phone calls to North Branch location and e-mails are not answered unless you leave several. Tellers are depositing the checks in someone else account twice now. I can't believe they call themselves a Bank. We are actively switching banks as of right now as this bank is the sinking Titanic.

I've been a member since the 1990's when it was Moose Lake Credit Union. Every time it's been acquired it's gone down hill, but this last acquisition have been the worst! I'm working on getting out of this terribly run POS credit union ASAP. Stay Away From this CU!!! Zero stars is what their rating should be!!!

Horrible service , drive through is your best bet. Tellers ask way to many questions and are rude. Been banking there for years and I don’t know why! Trying to get a loan add on and the phone system is a disaster, unless you like waiting for 30 min listening to the jingle music !!! Where are all the good people??? Really tired of banking there 2022 is going to be a bank move for me and my business!!!

Their customer service is fine. The problem is that when I make mobile payroll deposits, often times they are rejected without so much as a reason why or even an alert to let me know the deposit wasn't accepted. The only way of finding out that my check was rejected is by logging in to the mobile app. This is a highly dishonest way of doing business! This has happened many times and I'm super frustrated with this institution. I will be looking for a new credit union!

My husband is currently deployed and when I tell you dealing with the card issues alone is enough to make you want to barf. I'm done. I'm over it. I am a joint holder on the account and his card has been hit for fraud during this deployment more times than I can count. When I try to get it resolved they tell me I can't because I'm not the card holder. Well I'm sorry he can't answer the phone because he is in a 3rd world country right now. He even has a travel request on his account and that still didn't work. The card still wouldn't allow him to use it which means he has no access to money while he is there. I can't get them to work with me. It has been like this for months. Not military friendly. Edit! since it won't let me reply to the owner. He has limited internet access. It's spotty at best. Again there are many barriers and you are not helping. I was just trying to ensure his card worked..

Have been banking at this location for the past 10 years. Every time it gets taken over, the banking experience gets worse. As of today, mobile banking doesn't work. No notification why the check is not going through or an e-mail that the check went through. After asking the repeat question of what our daily limit is, no one can answer, not even the Business banker. Phone calls to North Branch location and e-mails are not answered unless you leave several. Tellers are depositing the checks in someone else account twice now. I can't believe they call themselves a Bank. We are actively switching banks as of right now as this bank is the sinking Titanic.

My husband is currently deployed and when I tell you dealing with the card issues alone is enough to make you want to barf. I'm done. I'm over it. I am a joint holder on the account and his card has been hit for fraud during this deployment more times than I can count. When I try to get it resolved they tell me I can't because I'm not the card holder. Well I'm sorry he can't answer the phone because he is in a 3rd world country right now. He even has a travel request on his account and that still didn't work. The card still wouldn't allow him to use it which means he has no access to money while he is there. I can't get them to work with me. It has been like this for months. Not military friendly. Edit! since it won't let me reply to the owner. He has limited internet access. It's spotty at best. Again there are many barriers and you are not helping. I was just trying to ensure his card worked..

Their customer service is fine. The problem is that when I make mobile payroll deposits, often times they are rejected without so much as a reason why or even an alert to let me know the deposit wasn't accepted. The only way of finding out that my check was rejected is by logging in to the mobile app. This is a highly dishonest way of doing business! This has happened many times and I'm super frustrated with this institution. I will be looking for a new credit union!