Wings Financial Credit Union, Otsego, MN

I've been a banking and lending customer for years. Honestly the best possible experience overall. Its great to be able to call and solve an issue with a person in real time. Seriously the credit union vibe is the way to go.

I’m calling today to check the status of my loan application 10/18/22 and the same guy keep answering and hanging up immediately. I’m am not pleased with this service and I am making some regrets with being with this financial company.

Opened up a checking and savings account with Emily today. What a great experience! She was very professional and went out of her way in helping set up the app with me. She is a big asset to this branch and I was very comfortable working with her today. Customer service is what it is all about. I’m thinking I will be very happy with Wings.

Went to the drive thru for a simple credit card payment and deposit. Was greeted right away and then spent 15+ min waiting for these transactions to be completed. This isn't the first time this has happened at this location. It looked only one person was helping everyone while I could still see 2 other people in the building that were employees. I don't think I will be returning to this location. I will be going out of my way to try another branch.

If I could give a negative star rating I would.....I have an auto loan through this company and can never get numbers straight. One month I owe $750 next month towe company is knocking for repossession because I owe $2,100.

My experience with Wings Financial has been awful. I have been pushed around and bounced around on hold and then been told to set up accounts myself on the website. Also a gentleman by the name Branch F (not sure if this is even his name because he didnt want to give it) acted like he was getting disconnected when i expressed how upset i have been with the company and hung up on me. when i did call back i was notified by the gal that if there was a disconnect, the bankers are instructed to call back and this did not happen. I wish i had my loans elsewhere so i could be done with this company.

Absolutely the worst bank/place I have ever done business! The tellers are rude and unhelpful. Brittany and Jen, less than helpful from JUMP!

Emily is an outstanding service professional. Genuine, empathetic, and joyfully helpful. Her communication is top notch and attention to detail is unmatched. Thank you so much Emily!