Citizens Alliance Bank, Sacred Heart, MN

Charging fees for statements, when we were never informed....My grandma has had the account since I was a baby and recently put me on it, so even though they don't charge people over the age of 60, they can charge me? Not to mention I haven't been receiving statements because my address has changed and they want a copy of my social to change it and I live in Wisconsin. Attempted to talk to a teller over the phone, who was rude the entire time and told me my grandma must have misunderstood, and that I have had numerous chances to change my address to fix the fact that my statements were not reaching me, and that even though they are closed on the weekends I could have left paperwork in the overnight drop-off... She continually blamed my grandma and couldn't actually answer my questions because "she would have to look further into it". I asked to speak to a manager and she just kept redirecting the conversation. Very unsatisfied. ALL of my Siblings and my accounts will be closed shortly.

Charging fees for statements, when we were never informed....My grandma has had the account since I was a baby and recently put me on it, so even though they don't charge people over the age of 60, they can charge me? Not to mention I haven't been receiving statements because my address has changed and they want a copy of my social to change it and I live in Wisconsin. Attempted to talk to a teller over the phone, who was rude the entire time and told me my grandma must have misunderstood, and that I have had numerous chances to change my address to fix the fact that my statements were not reaching me, and that even though they are closed on the weekends I could have left paperwork in the overnight drop-off... She continually blamed my grandma and couldn't actually answer my questions because "she would have to look further into it". I asked to speak to a manager and she just kept redirecting the conversation. Very unsatisfied. ALL of my Siblings and my accounts will be closed shortly.

My favorite location they’re very helpful

It is always closed