Highland Bank, Saint Michael, MN

Online banking horrible

I havent been in since they moved locations. I didnt recognize any if the employees. No one that used to work there was there. 3 young ladies were. None of which knew what was going on. Ill be closing my account here very soon. Not the Highland Bank it used to be.

The online banking IS horrible. You have to jump through a hundred hoops to do ANYTHING! The customer service people can't do anything, just 'have someone call you back'. Of course, they only call you back when you're working, so you can't answer or anything. I am appalled by how much highland bank hates their customers! I'll be leaving. And all I wanted was to not get paper statements! I literally have to close my account to not get paper statements. God forbid they help their customers and just end them, no. You have to do it through online banking 🙃 Except it's impossible to access your online banking 🙃

They closed my bank account for no reason after being there 12 years. I do not recommend them!