Infuze Credit Union, Lebanon, MO

Katie at the Lebanon branch provided hands down the best customer service experience I've ever had with a bank. Only rating 5*'s because Google won't let me rate 100*'s. Wish everyone was as good as Katie!! I came in last minute & she assured me that I wasn't a bother, even though my timing was horrible, she made me feel like a priority. She listened to all my concerns, I'll say again, she is the best.

Y'all! Braden is the bomb! He's always so cheerful! If you need a "pick-me-up" or just a smile, he's the one to go to! He has helped me with several different transactions through the years ... very knowledgeable and always friendly! Thanks Braden!

I went in with a buyer to pay off my loan and transfer my car title to them. I signed the form that states my Loan is paid off and I receiver a notarized lien release. My buyer and I left and the deal was done. 20 minutes later on my way home, I get a phone call from the bank saying that they need more money from me because my loan isn’t really paid off, that the bank teller just made a numerical error….. hey Infuze, that is not okay

I used to think Infuze was a great bank until recently.. I have had so many unnecessary charges come through my account recently that I have lost track how much money they have taken here and there! Please watch your money peoples because if they can get away with overdrafting your account and charge you repeatedly they most definitely will!! Imagine having the funds in your account but just because the funds are in your savings rather than your checking you get overdrafted!? They definitely won't inform their loyal customer they are about ready to charge him almost $100 just because he needs to transfer a little into his checking account rather than savings, but if you are late for a loan payment you are notified correct? Be careful banking with infuze, they have a lot of customer service work to do as well as they're scamming people out of hard-earned money for nothing they reimbursed half of it but basically made $50 for nothing, this place is thriving off unnecessary charges to their loyal customers and it is sad to see.. Please do better Infuze Credit Union in Lebanon, Missouri. The Waynesville branch has been a tremendous help and actually consider the circumstances surrounding the situation.

All the staff at this Lebanon branch is so kind and helpful. Krystal Cook gets a 5 star rating all to herself from me! She has went above and beyond for my family. So helpful and does it so kind. It just seems natural for her. I could not recommend her enough! You would never be disappointed! Give her a call today to see how she can help you.

Great credit Union/ bank I have been a account member with infuze for 3 years I have been helped by Krystal cook for my auto loan and she was amazing she got me my auto loan in the same day and I was able to purchase my car the same day I have never had a auto loan officer do that for me before. Most other banks / credit unions make you wait 3 days as part of there standard process but not infuze and Krystal cook really cares and puts in the hard work for her customers. I also got my credit card through Krystal she made that appointment go so smoothly I highly recommend Krystal for any of your loan needs.

They are always ripping off money from people. They charge courtesy pays even in the positive. The charge courtesy pays for every pending transaction even if only the very last thing would put you in the negative. I would never recommend using this bank.

Had a GREAT experience getting a loan from here. Katie is AMAZING she went above and beyond helping my son and me figure out the best deal for us! She is perfect to work with and I would recommend her 100% to anyone looking for a loan! Can't say enough how great she is!