Navy Federal Credit Union, Saint Robert, MO

Why do we stand in line with one teller every time I’m in here. It’s never quick! I just want to make a cash deposit and I’ve been standing in line with no movement for 10 minutes and two more in front of me. It’s like this every time. Get more tellers!

Rude employee. She gave me eye rolls to my serious questions

We stopped by on our way back to St. Louis. My daughter needed a new debit card and they took great care of her. We were in and out in no time. Tiffany was polite, professional, and kind. She’s another reason we’ll always use Navy Fed no matter where our travels take us.

Do not ever get a mortgage through them. They are extremely slow and uncoordinated. Had three different lenders take over the account within a 45 day period, and was told different things by each of them... they couldn't even contact the right place for the title, and forget about ever getting ahold of the lenders themselves. Told us that we didn't need an inspection to get approved for a investment property, but we got one anyway for our own piece of mind, and then NFCU turns around and tells us we need to get the things fixed before they could approve us! Then 20 minutes later told us we were approved. Very confusing, frustrating and stressful for something that shouldn't be so hard. Will NEVER use them again, and will be even closing my checking account with them soon after this whole fiasco.

very nice staff who quickly helped me and explained the processes of setting up a new account. Even though they were very busy, I waited no more then 10 minutes before I was welcomed into a office to complete my paperwork. There was even a new trainee there and she was able to efficiency do her job given her lack of experience, while maintaining her professionalism at all times.

This is the worst financial institution in the area. The employees rely on other branches and "support teams" instead of doing things themselves. The employees quickly get an attitude if questioned. It's not unusual to get different answers to the same question. If you pass away they make it extremely difficult for your beneficiaries to get your money. This is a truly awful institution. If they were the only financial institution in the area I'd bury my money in the back yard.

They need a better front receptionist. If you don't like your job then you need to quit radiating ugly energy.

THEY OFFER 2HELP DO CK CASHING WITH MY PHONE JUST TAKE PICTURE OF THE CK THAT'S KOO