U.S. Bank Branch, Trenton, MO

I only have had to use this branch because the other location closed down in Princeton. They helped me out 1 time before whenever I had a major debt pull out that wasn't supposed to. I just had another similar situation, but was not even as bad. Got nailed with 7 36$fees. 252$ total. I called and asked the manager to please help me out on this because I really needed that 252 back. I even sent over savings money to try and prevent the account from going negative. I was told I was given a 1 time "courtesy" before and they can't do it again. So it's a courtesy now to help a customer get their money back? That's messed up. I asked her if she thought that was right to do to customers. She wouldn't even answer me. Thank you Kim for making my plans for my wedding a little more difficult now. I was calm and collective until I heard that courtesy part. You talk about fraud has to happen for them to help, this is fraud and US bank knows they are scalping their customers. If you're thinking of getting a bank account, please go to Chime instead. No fees if you ever go in the hole, free account, and the card they give you builds your credit score.

The bank has been charging me a fee on checking for 4-years. I recently discovered that the fee shouldn't be charged to my account but they won't refund more than 6-months of deductions because: "you had access to online checking." Yes! I did! I also saw the fees deducted. I also asked about them 4-years ago and was told that all customers with a balance below 25,000 would have that fee -- a lie.

Most friendly and helpful. Assisted me with difficult wire transfer which they accomplished perfectly. Got home loan through them which they made simple and painless. Best bank I've ever dealt with.

I had to go to another bank to get my loan.The people I talked to about one at US Bank were very rude and condescending.I have also been having issues with my account and debit card and I get put on hold or hung up on.Im taking my business elsewhere.

What kind of bank is only open one day a week. I understand the need to protect employee's health at this time but this is ridiculous.