Glacier Bank, Kalispell, MT

Absolute garbage customer service. They try to play nice in the beginning then show their true colors. They have ZERO consistency with their rules and simply make them up as they go along. Use your money in order for them to make money with no care or consideration about the customer. Will NOT recommend to anyone for any type of business. They act like they are doing their customer a favor and that's not how banking works.

Not surprised that I am seeing bad reviews for this bank - the fish rots from the head down. They have a couple of branches under the name of Foothills Bank in Kingman, AZ have been trained to make your visit unpleasant and discourage you from ever considering this bank to do business with. If you drive up to the window and you don't have an account, you will be cancelled, banned for life. They will not change a $20 bill for you. Rude, hostile, unpleasant. Stay away from these creeps.

We've worked with Glacier Bank for 14+ years. This location has always been very nice. Before we used this one we used the one in CFalls.

This horrific excuse for a bank deserves no stars, it's quite unfortunate that it's not an option. They recently took over First Security in Bozeman, MT and it shows, not in a good way. They came in and re-issued everyone all new bank cards for accounts without warning; One can only hope customers failed to throw out the new card when they didn't even realize they received it. Glacier has made it utterly impossible to get any important or pertinent information out of their online system, such as statements(They don't work), accurate and up to date balances(They are multiple business days back), or even a full account number to move funds over the phone when the online system is 'down/experiencing technical difficulties', which bear in mind if you ever need to access your online accounting, it always tends to be. And even locally in the physical bank, their systems can't give the poor tellers the correct information to pass onto the customer, or the teller just says they can't give us the balance in the account they hold our hard earned money in that we entrust them to maintain, and maintain properly. I'm quite frankly amazed that this 'bank' is still able to continue to conduct business.

Its as if children run Glacier bank with no skills and no respect for its customers. Their approach to everything needs to change! Customer service lessons may be useful but not to hopeful. My bad though I just should change banks! I'd give zero stars if possible!

Glacier Bank is an amazing bank, I have been banking here for over a year, and always have a good things to say. The assistant manager at this branch will even reach out to you if you have any concerns which is fantastic. Sure they have problems like any other business, but I have been to worse banks than this one.

Absolute garbage customer service. They try to play nice in the beginning then show their true colors. They have ZERO consistency with their rules and simply make them up as they go along. Use your money in order for them to make money with no care or consideration about the customer. Will NOT recommend to anyone for any type of business. They act like they are doing their customer a favor and that's not how banking works.

The staff was extremely friendly especially the lady June who helped me!