First Interstate Bank, Miles City, MT

Haylee and the other customer service staff at the Miles City branch have been absolutely wonderful at helping us change the signers on a commercial account. Every request is answered immediately and a solution is found. First Interstate Bank is slow actually processing changes as far as their software, which is slower than expected. For instance a Bill Pay check doesn't go out for almost a week. Things I expected to be automatic, are slower than expected for the bank to implement, withing their computer system. Haylee and the others customer service makes up for it.

Been going downhill for awhile now, just bottomed out!! Wow, horrible service, horrible experience. Tellers who can't count, or know what a deposit slip is! Not kidding, just terrible place.

I was on a mission to consolidate our vehicle, camper, and house loans into one location; we were able to do this with little to no issues at First Interstate. First off, we can make principal only payments on our loans here, which is big for me considering the credit union I worked at and that held all of our loans prior would not let us make extra principal only payments. Theresa (from the Billings branch) was amazing and incredibly helpful with our home buying process, as this was the first time my husband and I had ever done this specific type of loan. Krista dealt with us for two loans in a matter of 2 months and was incredibly fast and smooth with the process. After working in a financial institution for 3 years and moving everything from there to First Interstate, I can say that I wish I had gone through First Interstate from the start.

I had an excellent experience with this bank, and the staff here. I was surprised to find that another local bank did not offer personal loans, and wouldn't even return a call. I was able to get the loan I wanted through First Interstate, with excellent customer service and communication throughout.

Nothing like fraudulent charges to allow this bank to get rich with overdraft fees. Will never bank here again and strongly suggest everyone of thier customers to find a different bank.

Haylee and the other customer service staff at the Miles City branch have been absolutely wonderful at helping us change the signers on a commercial account. Every request is answered immediately and a solution is found. First Interstate Bank is slow actually processing changes as far as their software, which is slower than expected. For instance a Bill Pay check doesn't go out for almost a week. Things I expected to be automatic, are slower than expected for the bank to implement, withing their computer system. Haylee and the others customer service makes up for it.

I was on a mission to consolidate our vehicle, camper, and house loans into one location; we were able to do this with little to no issues at First Interstate. First off, we can make principal only payments on our loans here, which is big for me considering the credit union I worked at and that held all of our loans prior would not let us make extra principal only payments. Theresa (from the Billings branch) was amazing and incredibly helpful with our home buying process, as this was the first time my husband and I had ever done this specific type of loan. Krista dealt with us for two loans in a matter of 2 months and was incredibly fast and smooth with the process. After working in a financial institution for 3 years and moving everything from there to First Interstate, I can say that I wish I had gone through First Interstate from the start.

I had an excellent experience with this bank, and the staff here. I was surprised to find that another local bank did not offer personal loans, and wouldn't even return a call. I was able to get the loan I wanted through First Interstate, with excellent customer service and communication throughout.