Fifth Third Bank & ATM, Black Mountain, NC

used to bank here for years I never had any major issues with them my biggest issue is I lived in Asheville and they didn't have a branch there so anytime something will come up I would have to drive to Black mountain. But that's not the branch itself's fault.

I can't speak for the personal banking side of Fifth Third Bank, but their Loan department, and customer service representatives that deal with with loans, are AWFUL. I have never dealt with such disrespectful, unhelpful humans in my life. I will buy a bus pass before I ever have an auto loan through this bank again.

Terrible online setup for auto loans. I’ve had multiple vehicles with multiple banks and have never had an issue setting up online payment with any reputable bank before. 53 locked me out of making a new account because I answered a question wrong. After having to wait 2 weeks to receive any kind of account number to even try and log in it’s frustrating. Any other bank asks for your social on there site, once you punch it in you have an account number and can immediately manage your loan. Change your process 53.

Tried to go in and and cash a payroll check written from 5/3 bank. I was told that I would have to create a non customer profile. I asked why and was told because I'm a non customer and that it was a one time thing and I agreed. Then the girl mentioned that 10% of my check would be taken out(in this was case about $60) since I'm a non customer. I asked how can you do this since you wrote the check and have to honor at which point the girl told me it's because I'm a non customer. I asked her to clarify and i was then asked to leave. Please don't use this bank unless you want to support a terrible company.

No issues at the bank,I do know that all the folks I know are planning on emptying their accounts once the president puts forth his illegal $600 i.r.s deal,I'm afraid the banks are all going to fail,I have no large accounts,but I can't afford to put myself in a position to be taxed to death because I made a withdraw.

BURN THIS BUILDING TO THE GROUND! This 5/3 location is the sole purpose for me cancelling my accounts with them. The employees are a living nightmare. I have never been in there without running into issues. The one thing that is guaranteed is that the same girl who works the counter will be mindlessly talking casually with someone while a long line waits for her to finish her conversation. I have never been to a bank where the staff feel so comfortable lallygagging, completely oblivious to each customer being in a hurry. I have never hated a bank experience more than each time i walk in there. Let alone, the last time I was in there they changed my personal account information without informing me. Super weird and unprofessional. Fire the staff and retry. The ladies at the counter are 100% unhelpful and 100% the reason for closing my accounts with fifth third.

Let me start by saying that Bonnie seems like a truly great employee and I do believe she is working to fix the problem HERES THE PROBLEM. I went through the drive through at closing with 3 checks. 1 was for $1150.00. THEIR Machine read it for $12. !!!$12!!!!! And shorted me $1138.00 I called repeatedly starting at 8:55 am next day. Finally got a human. Explained it all. She said the money would be put in my account. 2 days later, still not there. The check posted at the check writers bank for $12.00 NOW 5TH THIRD IS TELLING ME IT MIGHT BE UP TO ME TO GET THE 1138.00 FROM THE PERSON. Because their machine read it wrong and then let it post at the other person's bank. Meanwhile I'm short 1138.00 in bill money and it s Friday. It will be up to 3 business days (next Wed.) Before I know anything CAN THIS EVEN BE LEGAL ???

The folks were nice enough, but incredibly unhelpful. It takes weeks of phone tag just to work on a simple problem with signing in. The problem was never solved and i was told to just call the customer support who just google things that you ask them, they have no idea what they are doing. On top of this they conceal the real interest rate you will be getting on your accounts and hope you don't notice, you then have to jump through hoop after hoop to get the money they owe you. Worst bank I have ever worked with BY FAR.