Fifth Third Bank & ATM, Durham, NC

Please close this branch (save time/money) and open a phone booth, if that's the only possible way the staff here work! We had worst experiences so far with the fifth third bank overall, not just with this branch at University Dr. Well, people, at least the lady we are in contact with is either incompetent or knows nothing to assist customers, or the bank itself has a unique, complicated way to operate with their new customers to have all the possible issues they can have and guess what, the solution is only to call to their customer care team (as the one sitting in this bank hut is helpless or have no clue than telling us to call to that number and then wait for one-2 or more hours if you're lucky to get someone!). I don't know how this bank existed for more than 100 years (not this branch) or if something is not properly managed or missing, particularly in their new branches like this one. Our issues: I introduced my spouse to opening a new account (as we got a promotional flyer to open, so we tried). She added two beneficiary accounts for money transfers, including her other and my account. Since it HAS THE HIGHEST POSSIBLE (SARCASM) SECURITY FEATURE that will let process only after three business days, even after going through the security questions, two-three step verification, etc, and then, it may suspend your account as they felt something has breached or gone wildly wrong! Well, all she tried first was to transfer a little money to her and then to my account. It did work for her other account but it did not work with my account as it is not allowed. If it is not admissible, then why does the MASTER BRAIN software let her add other bank accounts (after verification and three days hold)? That's a million-dollar question. And then they thought it was a serious threat ("they" I mean mostly the unique security program IMHO) and suspended all her beneficiaries (her other account, which supposes not to be in question) and suspended her fifth third bank itself. You call, write an email to this Wonderful bank team about this nonsense happening as a new customer, and you know what's the response. They can't do anything (then why the heck you're indeed there?) AND CALL /WAIT/FIX YOUR PROBLEM ON THE PHONE WITH THE CARE TEAM. IF YOU'RE LUCKY. Days passed luckily we got one human on phone and explained every single idiotic experience she is facing, and they apologized and made sure that IN THREE DAYS IT WILL BE FIXED. Of course, I am writing this as it's more than multiples of three days passed. It is sadly a shame that we tried this and regret wasting our time. I wouldn't recommend this bank.

I tried banking here for two months. It is a new branch with new staff, and they aren't very well-trained or helpful. Every time I've gone in, something has gone wrong, whether it's giving me the wrong amount when I make a withdrawal (!!!), forgetting to ask for a signature when I get a cashier's check (and asking me to come back), not knowing an answer to a question then promising to call me with it later but never calling, etc. It's always something. Also they leave deposit/withdrawal slips for the day on the counter, so your information is out for all to see. I said something about it, the clerk said she'd put mine in a drawer, then didn't. I recommend banking somewhere else.

The ladies here were so helpful and reassuring when I discovered my card info had been stolen and went the extra mile to take care of me. So happy to have this new branch so close!

Please close this branch (save time/money) and open a phone booth, if that's the only possible way the staff here work! We had worst experiences so far with the fifth third bank overall, not just with this branch at University Dr. Well, people, at least the lady we are in contact with is either incompetent or knows nothing to assist customers, or the bank itself has a unique, complicated way to operate with their new customers to have all the possible issues they can have and guess what, the solution is only to call to their customer care team (as the one sitting in this bank hut is helpless or have no clue than telling us to call to that number and then wait for one-2 or more hours if you're lucky to get someone!). I don't know how this bank existed for more than 100 years (not this branch) or if something is not properly managed or missing, particularly in their new branches like this one. Our issues: I introduced my spouse to opening a new account (as we got a promotional flyer to open, so we tried). She added two beneficiary accounts for money transfers, including her other and my account. Since it HAS THE HIGHEST POSSIBLE (SARCASM) SECURITY FEATURE that will let process only after three business days, even after going through the security questions, two-three step verification, etc, and then, it may suspend your account as they felt something has breached or gone wildly wrong! Well, all she tried first was to transfer a little money to her and then to my account. It did work for her other account but it did not work with my account as it is not allowed. If it is not admissible, then why does the MASTER BRAIN software let her add other bank accounts (after verification and three days hold)? That's a million-dollar question. And then they thought it was a serious threat ("they" I mean mostly the unique security program IMHO) and suspended all her beneficiaries (her other account, which supposes not to be in question) and suspended her fifth third bank itself. You call, write an email to this Wonderful bank team about this nonsense happening as a new customer, and you know what's the response. They can't do anything (then why the heck you're indeed there?) AND CALL /WAIT/FIX YOUR PROBLEM ON THE PHONE WITH THE CARE TEAM. IF YOU'RE LUCKY. Days passed luckily we got one human on phone and explained every single idiotic experience she is facing, and they apologized and made sure that IN THREE DAYS IT WILL BE FIXED. Of course, I am writing this as it's more than multiples of three days passed. It is sadly a shame that we tried this and regret wasting our time. I wouldn't recommend this bank.

I tried banking here for two months. It is a new branch with new staff, and they aren't very well-trained or helpful. Every time I've gone in, something has gone wrong, whether it's giving me the wrong amount when I make a withdrawal (!!!), forgetting to ask for a signature when I get a cashier's check (and asking me to come back), not knowing an answer to a question then promising to call me with it later but never calling, etc. It's always something. Also they leave deposit/withdrawal slips for the day on the counter, so your information is out for all to see. I said something about it, the clerk said she'd put mine in a drawer, then didn't. I recommend banking somewhere else.

The ladies here were so helpful and reassuring when I discovered my card info had been stolen and went the extra mile to take care of me. So happy to have this new branch so close!