Fort Bragg Federal Credit Union, Fayetteville, NC

The financial advisor Mr.J in Ramsey make me loss $11,700 in taxes from my saving cause withdrawal from TSP 401 k supposed go to FBFCU and that check go to him but he put my name in thatinthe place supposed put the Roth traditional address,and no suppose, when is for ROTH TRADITIONAL,so he decide to send to my home in FedEx and he dont send back to the FEDERAL agency so that's why I loss too much money in taxes, I cant sending back cause he signed, cause check was sent to my residential home and no supposed,also every time I go to Ramsey is closed like this pass june 29 .. so how can I deposit my cash or talk to someone in there,I hate to do it by the atm machine arggggg..0 rate I'm not happy at all.I want close my account in Ramsey street Fayetteville NC .I wish they have more professional people in there to know what they doing!!! And have also translate professional person ( Spanish speaking).I had bad experience in there !!!

Worst bank I’ve ever been with. Their online system makes no sense, I can’t even look up my own account information. And good luck getting any help on the weekends, cause they have no off hour operating number/system.

This branch is basically one big ATM now. No tellers. Doors locked. Only Skibo (and I'm assuming the one on Ft Bragg) are open. They claim it's a staff shortage, but come on... That's an easy excuse during these times. There seemed to be 10 cars parked outside. This is a small bank, so that's a lot of people... doing what? Not helping bank customers, that's for sure. Also, the one person that seems to be their notary lets their license expire.

Writing a review is a first for me. So I've banked with FBFCU since 2004. I come in once a month to do a bank to bank wire. For about the last 6 months there has been only one teller that has been able to do this wire for me without any problems. I've had tellers at the Ramsey St branch tell me that they either didn't know their password or was locked out of their account and could not help me. Then they would have me wait on one other teller to perform the wire. So I go in today and there is only 1 teller working. I hear her tell a customer that everyone else was on lunch. This teller has told me in the past that she could not do my bank wire. So of course after waiting in line for 10 minutes I get to her and she tells me that she cannot do the wire and that I would need to sign in on the book and wait on one of the reps to help me. Then I heard her tell the rep that she couldn't do the wire because she's by herself and it would take to long. Excuse me but I waited in line just like everyone else and this is a function that a teller should be able to perform. So anyways after waiting a few more minutes a rep tells me that the branch manager could do the wire for me in her office. I tell the rep that I also needed a withdrawal and she responded with the manager couldn't do a withdrawal in her office. So I tell the rep that I'm not waiting back in that line and then she gave me a funny look. Needless to say the manager was able to do the wire and the rep took care of the withdrawal but my issue with this branch is that all of their teller's should be able to perform their basic duties without inconveniencing the customers. I've been experiencing this issue at this branch for months now and someone should have "ALL" of the tellers trained to do bank to bank wires.

My experience at the location on Ramsey St. was not at all pleasant. The teller who assisted me spoke to me condescendingly and acted as if she didn't want to assist me or respectfully answer my questions. I didn't get her name but she wears glasses, walks with a limp and is heavy set. In a scale of 1-10, I rate her customer service as a 1.

Johanna is incredible person and will help you like you would hope for, glad I came here.

The financial advisor Mr.J in Ramsey make me loss $11,700 in taxes from my saving cause withdrawal from TSP 401 k supposed go to FBFCU and that check go to him but he put my name in thatinthe place supposed put the Roth traditional address,and no suppose, when is for ROTH TRADITIONAL,so he decide to send to my home in FedEx and he dont send back to the FEDERAL agency so that's why I loss too much money in taxes, I cant sending back cause he signed, cause check was sent to my residential home and no supposed,also every time I go to Ramsey is closed like this pass june 29 .. so how can I deposit my cash or talk to someone in there,I hate to do it by the atm machine arggggg..0 rate I'm not happy at all.I want close my account in Ramsey street Fayetteville NC .I wish they have more professional people in there to know what they doing!!! And have also translate professional person ( Spanish speaking).I had bad experience in there !!!

This branch is basically one big ATM now. No tellers. Doors locked. Only Skibo (and I'm assuming the one on Ft Bragg) are open. They claim it's a staff shortage, but come on... That's an easy excuse during these times. There seemed to be 10 cars parked outside. This is a small bank, so that's a lot of people... doing what? Not helping bank customers, that's for sure. Also, the one person that seems to be their notary lets their license expire.