Fort Bragg Federal Credit Union, Fayetteville, NC

Every other month I go to pay my car loan online and "my account can not be found", so I call and have to pay $5 for them to process the payment over the phone even though it's their mistake, AND completely reregister online. Got fed up, took out a loan somewhere else to pay this joke off, can't pay it off online for some reason, and they can't make a payment of more than $2000, so I'd have to make 3 payments and pay $15 in processing fees over 3 days just to pay off the loan. Customer service is terrible, and when I get transferred to someone higher up I get voicemail and they never call back. Never using this bank again.

After waiting 20 minutes for member services (no one at desk) I was told a replacement visa debit can be done at the teller ( not the case at other locations) then I waited 20 minutes for a replacement card that only takes a few minutes to do. Also their bathroom is right off main room opens facing the teller line. Who does that? The teller was nice and professional which is why 2 stars.

Yesterday another member made a deposit into my checking account, which was fine. Later that night I was sent the receipt to confirm the deposit was made into my account. The receipt displayed not only the deposit information but also my account information and account balance on a receipt to someone who I don't even have a joint account with. Even had my account balance scribbled out in pen as if I couldn't see the numbers. I have an individual account with nobody but myself on the account. So why is my privacy being compromised against policy and being shared with other individuals? I am beyond upset with my account privacy being compromised. I was told it was done by someone in training. Well why wasn't someone overlooking this individual throughout the transaction? Highly unprofessional and I do not accept that. I will be closing my accounts by next week.

Fort Bragg Federal Credit Union is Very unprofessional. They made a mistake on my vehicle payment and charged me a service fee for the mess up on their side. I had to argue to get the fee dropped. They were wrong and couldn't even apologize. I am considering canceling all of my accounts and taking my business elsewhere. My name is Kenneth Price. If the credit union reads these reviews I hope they are professional enough to call and apologize. They were supposed to have a manager call me. This never happened.

How are you going to say a 30 year 100% disabled vet doesn't qualify for a free checking account. My husband has ptsd and prior to us getting married he had no idea he was paying $5 a month for a checking account with these crooks for all these years. I was furious when he added me to this account and I saw that charge. I called and of course they could care less because their concern is money not veteran's. He also has a direct deposit from his job going there and has a savings account also. I adviced them that I would be in to close both accounts when Navy federal is free for military and State employees credit union only charges $1. Do not use this bank or if you do make sure you're not paying for what you could be and should be getting for free. Who wants to pay for someone to hold their money!

After waiting 20 minutes for member services (no one at desk) I was told a replacement visa debit can be done at the teller ( not the case at other locations) then I waited 20 minutes for a replacement card that only takes a few minutes to do. Also their bathroom is right off main room opens facing the teller line. Who does that? The teller was nice and professional which is why 2 stars.

Yesterday another member made a deposit into my checking account, which was fine. Later that night I was sent the receipt to confirm the deposit was made into my account. The receipt displayed not only the deposit information but also my account information and account balance on a receipt to someone who I don't even have a joint account with. Even had my account balance scribbled out in pen as if I couldn't see the numbers. I have an individual account with nobody but myself on the account. So why is my privacy being compromised against policy and being shared with other individuals? I am beyond upset with my account privacy being compromised. I was told it was done by someone in training. Well why wasn't someone overlooking this individual throughout the transaction? Highly unprofessional and I do not accept that. I will be closing my accounts by next week.

Fort Bragg Federal Credit Union is Very unprofessional. They made a mistake on my vehicle payment and charged me a service fee for the mess up on their side. I had to argue to get the fee dropped. They were wrong and couldn't even apologize. I am considering canceling all of my accounts and taking my business elsewhere. My name is Kenneth Price. If the credit union reads these reviews I hope they are professional enough to call and apologize. They were supposed to have a manager call me. This never happened.