First Horizon Bank, Greensboro, NC

I had experience at this branch on 3-23-20 that is absolutely unthinkable. In 22 years of making and withdrawing commercially, I have never seen anything close to this. They literally have a magician working at their window. I needed to make a deposit and asked if she would count the cash because I knew the approximate amount but not the exact amount. She said yes. It was a sizable deposit and it was much quicker for her to use the counting machine opposed to me trying to count many sticking bills. This is a action I frequent at my local branch and didn't think it would be a problem considering they're one in the same. She asked if I had I debit card on me and I said no but I have a doc with the account number on it. I handed her the doc and the cash(all 20's so it should be a simple and rather quick count). After she made at least 3 moves where I could see her and but not the money, then she hands me a deposit slip that is less than half my approximation. I told her this isn't right. And she, her co-worker and her manager talked to me in a condescending way and I've been a commercial customer there for over a decade. Very disrespectful. My dad has banked with this company since it was 1ST NATIONAL BANK and he opened his 1st account with them in the 1950's, just to give some family history with bank. I discussed this problem with several current and retired branch managers and tellers and based on their knowledge, anytime there's a discrepancy with a tellers transaction, their drawer should be closed and counted immediately. The teller must wait for the count to confirm. But that wasn't the case. I was told they would have to watch the tape. I wanted her to count the money 1st before the deposit and her manager told me that "wasn't her job". Terrible customer service. I advise anyone that deals with this location to check your withdrawals and deposits 3 times. And if you ever got home and thought your money was short, you were probably right. And if I could leave a 0 rating I would 3X that vote.

I honestly recommend you don’t bank here. I started as a CommunityOne customer over 4 years ago and manage 3 business accounts here. Service here has taken a rapid downhill turn since becoming Capital Bank. Robin and her team are extremely unresponsive and they’ve made major mistakes with deposits on my account. I truly want to change banks but moving 3 accounts with half a dozen merchants/integrations is not easy. Hopefully 2020 I’ll be elsewhere. Save yourself the trouble - bank elsewhere.

Worst bank ever! I received a paper payroll check for my new job and they refused to cash it. If this is how you treat longtime customers, I don't want any part of it. PNC bank is the best, everyone go there instead!!!

No Hassle experience, and very friendly staff.

Robin and her Team are fabulous, fabulous!

Worst bank ever. We started with a small community bank in 2001. Survived through three mergers with other banks. But this last merger to First Horizons has been the end for me!! Zero customer service, zero loyalty to longtime members, zero consistency to their own policies. Highly recommend you go just about anywhere else. 👎 …

I had experience at this branch on 3-23-20 that is absolutely unthinkable. In 22 years of making and withdrawing commercially, I have never seen anything close to this. They literally have a magician working at their window. I needed to make a deposit and asked if she would count the cash because I knew the approximate amount but not the exact amount. She said yes. It was a sizable deposit and it was much quicker for her to use the counting machine opposed to me trying to count many sticking bills. This is a action I frequent at my local branch and didn't think it would be a problem considering they're one in the same. She asked if I had I debit card on me and I said no but I have a doc with the account number on it. I handed her the doc and the cash(all 20's so it should be a simple and rather quick count). After she made at least 3 moves where I could see her and but not the money, then she hands me a deposit slip that is less than half my approximation. I told her this isn't right. And she, her co-worker and her manager talked to me in a condescending way and I've been a commercial customer there for over a decade. Very disrespectful. My dad has banked with this company since it was 1ST NATIONAL BANK and he opened his 1st account with them in the 1950's, just to give some family history with bank. I discussed this problem with several current and retired branch managers and tellers and based on their knowledge, anytime there's a discrepancy with a tellers transaction, their drawer should be closed and counted immediately. The teller must wait for the count to confirm. But that wasn't the case. I was told they would have to watch the tape. I wanted her to count the money 1st before the deposit and her manager told me that "wasn't her job". Terrible customer service. I advise anyone that deals with this location to check your withdrawals and deposits 3 times. And if you ever got home and thought your money was short, you were probably right. And if I could leave a 0 rating I would 3X that vote.

I honestly recommend you don’t bank here. I started as a CommunityOne customer over 4 years ago and manage 3 business accounts here. Service here has taken a rapid downhill turn since becoming Capital Bank. Robin and her team are extremely unresponsive and they’ve made major mistakes with deposits on my account. I truly want to change banks but moving 3 accounts with half a dozen merchants/integrations is not easy. Hopefully 2020 I’ll be elsewhere. Save yourself the trouble - bank elsewhere.