Self-Help Credit Union, Greensboro, NC

Worst credit union ever. Terrible hours and staff. Limited locations and hours. I applied for and was approved for an auto loan and credit card. Then, I applied for and was approved for membership. After membership was established, my account was put on hold for review. Four days later, an email was received stating that my membership account was closed and i have to come in person to get my opening deposit back. No explanation or reason(s) was provided. This particular credit union wasn't willing to work with me at all, and I am beyond frustrated. I came in to get my money and am moving elsewhere. Stay clear!!

I am beyond over this credit Union at this point, every month the system goes down and I can’t access ANY money! Here we go again November 12 at 3:57 PM and I haven’t been able to access my fund since this morning!!!!! No communication sent out, NOTHING! it’s so annoying to be out in public and your card declines but you have money in your account… I’m SO OVER this!

Worse bank ever. Worst customer service and the manager never answers the phone or return calls

Can't access accounts all weekend. Card declined with money in account. Previously approved for car loan only if I bought the car they chose. I should've picked another bank, there's no benefit to this credit union. WHEN WILL I HAVE ACCESS TO MY ACCOUNTS AGAIN?

Easily the most inept Business I have had the displeasure to deal with in my 61 years of life. Nobody ever has an answer to valid questions and if you call the Greensboro office you will get a voicemail that says the voicemail is full and you can’t leave a message. Ahhhhhhhh how do these people stay in business. What ever you do do not get a credit card from them. You will get screwed!!!

Absolutely ridiculous!!!!!! They closed my account never been late...when I tried to log in I couldn't. After speaking to a couple of people I was told you can't make a payment on your accounts if its past due and they close your account. Then say you will need to see reopen a completely different account. WHEN I DIDNT CLOSE IT

They shut off my card for a suspicious purchase ($100 at Amazon) and I called to have it turned back on. I was told to give it 10 minutes and it should be functional. Thirty minutes later it was still off. I called again and they are closed for the weekend. An hour later and it is still cut off. It's Friday, I just got paid and have no gas, groceries, or dinner for my family tonight. I also have no idea when to expect to be able to spend a single dime. This isn't the first run in like this but it will surely be the last. Update: next day late afternoon and my card is still being declined. I doubt it will work at an ATM. The woman on the phone straight up lied to me

Worst credit union ever. Terrible hours and staff. Limited locations and hours. I applied for and was approved for an auto loan and credit card. Then, I applied for and was approved for membership. After membership was established, my account was put on hold for review. Four days later, an email was received stating that my membership account was closed and i have to come in person to get my opening deposit back. No explanation or reason(s) was provided. This particular credit union wasn't willing to work with me at all, and I am beyond frustrated. I came in to get my money and am moving elsewhere. Stay clear!!