Truist, Hickory, NC

My first actually good banking experience. The Truist in Conover was awful and the people were straight up mean. Here, everyone was very nice. I came here after my bank account got hacked and Fonda handled it perfectly. I will definitely come back!!

If I could give 0 stars I would..Went in with a check from my employer instead of Phoebe verifying it she accused me of writing it myself...how do you still have a job the way you carried on..she slandered my character in front of a lot of people..no management on site..the same way you tried to.embarass me is the same way you need to apologize....went to another location and had no problem....will never step foot in here again!!! Truist Viewmomt

Went to this location to open a checking account because their online site cannot verify identity. There were 3 bankers available (place was empty). However, we were told ONLY their Manager is allowed to open new accounts for Suntrust and that we would have to wait about one hour because she was too busy with a call. Ridiculous!!!

I love Suntrust as a bank. I have been with them since I've had a bank account at 18.....but their online access is spotty. It can be very frustrating in a busy world to try to go online with them. I really wish they could get it together!

Worst bank I have ever had to deal with and will be closing my account.

On two separate occasions, I have been to the drive-through to help my mother do her banking, and encountered the same rude, condescending teller. She has spoken to us rudely because my older mother prefers to use paper deposit slips and also because on the second occasion, she did not pay attention to the fact that my mom decided to simply write her account number on the back of the checks. She argued with me that "there were no account numbers on the back". She was incorrect. We did not appreciate her rude tone or the way she regarded us. I certainly do miss quality customer service.

My first actually good banking experience. The Truist in Conover was awful and the people were straight up mean. Here, everyone was very nice. I came here after my bank account got hacked and Fonda handled it perfectly. I will definitely come back!!

If I could give 0 stars I would..Went in with a check from my employer instead of Phoebe verifying it she accused me of writing it myself...how do you still have a job the way you carried on..she slandered my character in front of a lot of people..no management on site..the same way you tried to.embarass me is the same way you need to apologize....went to another location and had no problem....will never step foot in here again!!! Truist Viewmomt