Truist, Holly Springs, NC

Suntrust was lackluster and merged with BB&T to form Truist. I do not have time to detail the negative experiences we have had here. I would highly encourage you to choose another bank. There is an excellent one just across the street.

Truist has the worst customer service of any bank I have ever dealt with. The only reason I am even with them is that I had a Suntrust account and then was merged with BB&T. I do not recommend banking with Truist

I've been banking with Suntrust in Holly Springs for 6 years now. I love working the entire staff and the bank manager Jason Pangrack has gone above and beyond helping get accounts set up and always there if I have any questions: quick, professional, and a delight to work with. I wish all bank branches and banks operated this bank.

I've been banking with SunTrust since 1985 when it was Crestar. I've occasionally tried different banks, but have sorely regretted it. This bank will keep you safe.

After interviewing many banks for our business banking, it was an easy decision when we sat down with SunTrust in Holly Springs. Although they are a large bank ... you feel as though it is a small, intimate bank. When you walk in, they know your name and they are always eager to help you. Highly recommend.

Three strikes and you're out! I left a message with a teller to have a banker call me to schedule an appointment to deal with my recently deceased mother. They never called. I called the branch again to say no one ever called to set up an appointment with me. I was told by the person on the other end of the line that I didn't need an appointment to meet with a banker regarding my situation. So, this morning I arrived at the bank only to be told there were no bankers available for at least an hour and to come back. I responded by saying in that case I'd like an appointment. Good grief. The customer service stinks. After I deal with my mother's estate, we will close our accounts and find a new banking institution.

Similar story as others. The "callback" appointment type doesn't happen. Twice in a row. Either plan to go in to the branch or call customer service when you're ready. The callback system doesn't work. Customer service is helpful when you get them.

CONS: Suntrust was lackluster before merging with neighboring BB&T, to form Truist, which (ironically) does not instill a healthy amount of trust. We have, unfortunately, had negative experiences that should have been simple transactions. The most frustrating part is that the manager says one thing, does another, and is old enough to remember when bank managers were polite, helpful, and professional.