Kayla Nelson-Mortgage Loan Officer NMLS#1862494, Kinston, NC

I couldn’t have asked for a better Loan Officer! Kayla and her team were friendly and helpful throughout the entire loan process. They were engaged and willing to help me understand each step of the process. Each time I reached out I felt so welcomed and comfortable asking questions and getting clarification along the way. I would definitely recommend Kayla and her team to anyone looking to purchase a home!

Kayla Nelson and her team provided the "BEST" customer service I have ever received in my years of being a homeowner. She made herself available night or day, keeping me up to date at every turn. Her awesome support alleviated the normal stress I have experienced in the past in purchasing a home. In an age of technology, you see so little personal customer service anymore, so this experience has been quite refreshing. I recommend Kayla and her Team for all of your mortgage needs and look forward to continue working with her in the future.

Kayla was amazing and very patient with me, even when I would ask roughly the same questions over again. Would definitely recommend to anyone, first time buyer, or not, that wants an awesome experience and trust and reliability she brings with her.

What an experience!!! Thanks to Kayla Nelson and Ezzell Mortgage Group working hard to help me achieve the dream of home ownership. I highly recommend for anyone that wants that feeling of a person/business going that extra mile for you. Thank you, thank you, thank you for all you did.