Fifth Third Bank & ATM, Lincolnton, NC

This bank has some real issues I just recently cashed a check written on a 53rd account and was charged a $86 fee because I don't have a personal account. This is a rip off I go to every other bank and if there is a fee it's usually $8 and sometimes no fee and I have cashed some large checks 10k or more with no charge at FIRST FEDERAL and UNITED BANK. What makes it worse is they did this because I have a dba business account and not a personal account so they treat me as a non customer but I have been a customer here for longer than 53rd has owned the bank. It may be a DBA business account but my name is on it and that's all that should matter. They have the RESOLUTION center call me to only repeat what they already said but not to come up with a resolution to me that a wasted job to give someone just to repeat the rules and not to actually try and come up with a resolution for a problem a customer has. Get a clue 53rd customers are not happy I guess if they can't change their policies for ACCOUNT HOLDER'S time to change banks FIRST FEDERAL here I come

I would not recommend this bank, shame because they used to be good. They have just gotten to big and do not care about customers anymore! They move employees around constantly so you can't ever get that feeling you are anything but a number. We are looking for a small bank to move to for personal accounts and our business accounts!

Took some bonds to see if they had matured, told the teller if its not face value we would wait and didn't want to cash them. One was and they other had not matured. the teller at the counter tried to give me part of the money and I said no only the one matured and then she lied to the manager and she wrote on the bond so we would have to try and get the bond reissued, Sorry place to bank. Called the manager and she still has not returned our call.

I would have gave them no stars but it wouldn't let me. They put a check card hold on a check I wrote from my personal account to my business account at their bank. They said they believe my check to be fraudulent. I have been doing it for 6 months. I will be closing my account after they take my check off hold.

Your experience will depend very heavily on the personal banker you are with. And I DON'T recommend Joni. I had to have an asset verification completed to renew my lease and she just wrote down a random number for my 6 month average. She was too busy trying to sell me a credit card or savings account to actually focus on what I needed done. I went back and talked to a nice man (I didn't get his name unfortunately) and he explained they only have access to 12 month averages. He added the info and it was over 1k difference between what he wrote and the random number Joni put. I could have been denied from renewing my lease because of Joni's carelessness.

Have been doing business with ,5/3 since 2011. They sent a rep to my job in Hickory to open a checking account, savings account, credit card and mortgage. Love this bank...great customer service.

This bank has some real issues I just recently cashed a check written on a 53rd account and was charged a $86 fee because I don't have a personal account. This is a rip off I go to every other bank and if there is a fee it's usually $8 and sometimes no fee and I have cashed some large checks 10k or more with no charge at FIRST FEDERAL and UNITED BANK. What makes it worse is they did this because I have a dba business account and not a personal account so they treat me as a non customer but I have been a customer here for longer than 53rd has owned the bank. It may be a DBA business account but my name is on it and that's all that should matter. They have the RESOLUTION center call me to only repeat what they already said but not to come up with a resolution to me that a wasted job to give someone just to repeat the rules and not to actually try and come up with a resolution for a problem a customer has. Get a clue 53rd customers are not happy I guess if they can't change their policies for ACCOUNT HOLDER'S time to change banks FIRST FEDERAL here I come