Fifth Third Bank & ATM, Monroe, NC

Have been to this location 5 times, twice with an appointment. Instead of CS Reps and managers seeing what we need, they ASSUME its for an issue beyond their control and blow off the meetings with NO phone call or cancellation. No one takes the blame, but says the meeting was not scheduled, even though I scheduled one in person and one by phone. We show up, EVERY TIME, from a 40-min drive and no one's there for our scheduled meeting. BAD BUSINESS! Never dealt with a bank that makes this many mistakes...Feels like its ON PURPOSE.

I like this bank.. the only issue I have is they don't answer their phone. I've called today 6 xs and noone will answer But other than that I think their friendly and patient.. Very professional. I do wish y'all would answer when someone needs to talk directly to you bc your my bank.

I'm I the only one who gets treated like garbage when I go into this one branch??? 4th time I have been treated like a total outcast when I ask what's going on with my own money.... Everything is peaches and cream when you open up an account but any issues you are not important and they don't care!!

Overall the people there are nice. Their computers mess up sometimes but that's not their fault.

Employees are always courteous and ready to help. Overall Great customer service.

I Bank at the Monroe,NC location. The people there are extremely nice & always very helpful. After 5+ years I've never paid 1 cent to bank here. Also I have never had any of my money stolen or missing at all. Great people and great service.

Have been to this location 5 times, twice with an appointment. Instead of CS Reps and managers seeing what we need, they ASSUME its for an issue beyond their control and blow off the meetings with NO phone call or cancellation. No one takes the blame, but says the meeting was not scheduled, even though I scheduled one in person and one by phone. We show up, EVERY TIME, from a 40-min drive and no one's there for our scheduled meeting. BAD BUSINESS! Never dealt with a bank that makes this many mistakes...Feels like its ON PURPOSE.

I put some cash in the ATM (at Franklin St.) and it never went into my account, spoke with Stephanie and turns out they are very aware of the issue... Several people have had the same problem and they just got the part to fix it 2 weeks ago. They found that I was right, after an investigation, and put the money in my account. All was well until they evidently changed their minds and took it back last week, causing an overdraft and specific bills not to be paid, not to mention... affecting my credit! Stop contacting me! You will not get anymore money from me! You previously already costed me $50, from 2 companies, when I put cash in on Fridays and it didn't post until Monday or Tuesday (if it ever does). I wasn't informed of this when opening my account! I switched banks : )